Overview

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We are building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We are looking for a Customer Success Manager to join our team. You will be focused on supporting the daily relationships with our existing partners and report into the Senior Manager of Customer Success. This is a fully remote, full time position with the expectation to travel up to 15% of the time.

What You'll Be Doing

• •Serve as an account owner, product expert and mental health advocate for your assigned Small and Medium Enterprise customers.
• •Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product.
• •Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.
• •Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health.
• •Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations.
• •Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience.
• •Participate in ongoing weekly team meetings and training to continue to enhance product knowledge.
• •Assist sales team with finalist calls and provide customer references as needed.

What We Expect From You

• •3+ years of experience in account management, customer success, implementation or healthcare management.
• •Experience in upselling and retaining customers to drive additional revenue.
• •Experience using SaaS-based solutions and platforms.
• •Experience owning the lifecycle of contract renewals.
• •Experience using data visualization and reconciliation techniques to present key findings and customer satisfaction.
• •Experience adhering to and achieving outlined KPIs.
• •Experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM.
• •A deep passion to transform the U.S. healthcare system, especially mental health.
• •Willingness and ability to travel as needed (approx. 15%).
• •Bachelor's degree or higher, preferred.

Compensation

The target base salary range for this position is $86,000 to $98,000 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

Benefits

• •Health, Dental, and Vision benefits start on your first day at Spring.
• •One Medical account access for you and your dependents.
• •HSA and FSA plans available, with Spring contributing up to $1,000 for HSAs depending on your plan type.
• •Employer sponsored 401(k) match of up to 2%.
• •Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• •Competitive paid time off policies including vacation, sick leave and company holidays.
• •Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure.
• •Access to Noom, a weight management program.
• •Access to fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses.
• •Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
• •Access to BrightHorizons for sponsored child care, back-up care, and elder care.
• •Up to $1,000 Professional Development Reimbursement per year.
• •$200 per year donation matching.