Overview

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. The platform delivers personalized support across self-guided tools, coaching, therapy, medication management, and specialty care, reaching more than 170 million people worldwide through leading employers, health plans, and partners.

Reporting to the SVP, Provider Operations, the Director of Network Strategy & Analytics will drive the strategy and analytical framework for growing and measuring the health of Spring Health and Alma's combined network of 40,000+ providers. This role will ensure the right provider supply and capacity to accelerate growth while improving network efficiency and provider experience.

This is a full time hybrid position requiring 3 days per week in person at the New York HQ office.

What You'll Do

• •Define where and how the network should grow, balancing new provider growth with better utilization of existing capacity.
• •Own the frameworks and metrics used to assess network health, including supply-demand balance, capacity, utilization, retention, and provider satisfaction.
• •Translate network insights into clear priorities and actions that improve growth, access, provider experience, and efficiency.
• •Partner across Provider Operations, Product, Data, Clinical, Commercial, and other teams to execute against network priorities.
• •Set the analytical agenda for Provider Operations, building the forecasting, reporting, and insights needed to anticipate network needs and make better decisions.
• •Use AI and automation to accelerate analysis, reduce manual reporting, identify network opportunities, and increase the team's capacity for strategic work.
• •Partner with Data Science, BI, and Product to develop scalable analytical and predictive capabilities for managing the network.
• •Lead and develop three Senior Business Analysts, setting clear priorities and raising the bar for analytical rigor and business impact.
• •Build a team that proactively identifies opportunities and recommends action rather than simply responding to reporting requests.
• •Create scalable ways of working that enable the team to support an increasingly large and complex provider network.

What Success Looks Like

• •Network growth: Achieve provider growth and capacity targets in the markets and segments where supply is most needed.
• •Supply-demand health: Improve priority supply-demand, capacity, utilization, and access metrics.
• •Network efficiency: Increase utilization of existing provider capacity and improve the efficiency of network growth.
• •Provider experience: Maintain or improve provider retention and satisfaction.
• •Analytics impact: Improve the ability to anticipate network needs and make faster, more proactive decisions through better forecasting, analytics, and AI-enabled insights.

What You'll Bring

• •8+ years of experience in strategy, analytics, operations, consulting, marketplace strategy, or a related field.
• •Strong experience with supply-demand strategy, capacity planning, forecasting, or network/marketplace optimization.
• •Exceptional analytical skills with the ability to translate complex data into clear strategy, recommendations, and business decisions.
• •Demonstrated ability to lead complex, cross-functional initiatives and influence senior stakeholders.
• •Experience leading and developing high-performing analytical talent.
• •Strong AI fluency and demonstrated ability to use AI and automation to improve analytical workflows, insights, and team productivity.
• •Proficiency with SQL, Excel, and business intelligence tools such as Looker.
• •Healthcare, provider network, or other complex marketplace experience preferred.

Benefits

• •Health, Dental, and Vision benefits starting on day one.
• •HSA and FSA plans with Spring contributing up to $1,000 for HSAs depending on plan type.
• •Employer sponsored 401(k) match of up to 2%.
• •No cost visits to the Spring Health network of therapists, coaches, and medication management providers.
• •Competitive paid time off including vacation, sick leave, and company holidays.
• •Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure.
• •Access to Noom, Carrot fertility care support with $4,000 reimbursement, Wellhub, and BrightHorizons.
• •Up to $1,000 Professional Development Reimbursement per year.
• •$200 per year donation matching.