Associate Director, Product Experience Strategy
Kyndryl Vital US
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward, pushing ourselves to build a more equitable, inclusive world for our employees, our customers, and our communities.
The Role
A Product Experience Lead turns ambiguous, high-stakes problems into products and experiences that ship. You set the product and experience direction, align the people who matter, and make the calls that keep design, engineering, and data teams focused on the right outcomes.
As Associate Director, Product Experience Lead at Kyndryl Vital US, you will lead a flagship data and AI experience for a major enterprise customer. The solution unifies complex IT and operational technology (OT) data into a single source of insight, and it will grow into a first-of-its-kind agentic AI solution that Kyndryl will bring to other customers.
Responsibilities
- Own the product's outcomes, direction, and priorities
- Hold the vision, translate it into a roadmap and a clearly ordered backlog, and decide whether each release delivers what it should
- Align senior stakeholders across many parts of the customer's organization, map their needs and journeys, and turn competing priorities into clear decisions
- Define the business case and decide what is specific to this customer and what Kyndryl can reuse with others
- Earn the trust of Kyndryl's technical account leaders and move fast with them
- Work in close partnership with a senior designer and a technical program manager
- Lead product and experience direction on complex application projects across Kyndryl Vital
- Bring product discipline to a design-led practice and shape how Vital takes ideas from concept to shipped software
- Define where people stay in the loop, how much autonomy agents get, and how the solution earns and keeps user trust, and build those choices into the roadmap from the start
Required Technical and Professional Expertise
- Product Ownership: Own product outcomes, direction, and priority. Apply contemporary product practices including outcome-based roadmaps, continuous discovery, backlog ordering, and clear trade-off decisions.
- Enterprise Product Experience at Scale: Lead human-centered enterprise software products or experiences at scale, from strategy through launch, with many stakeholders and complex systems.
- Experience Strategy and Direction: Build journeys, service blueprints, and future-state visions that align business goals, technology capabilities, and human needs. Set the experience direction that design teams bring to life.
- Business Case and Reuse: Define the value case and success measures for a product, and shape a solution for one customer into an offering that can be reused with others.
- Discovery and Research: Plan and lead stakeholder and user interviews, and separate validated problems from requests and assumptions.
- Stakeholder Leadership and Facilitation: Design and lead workshops and co-creation sessions that align broad, cross-functional groups of senior stakeholders. Make the call when priorities compete and bring people with you.
- Complex Data Experiences: Ship products through release and delivery phases, including User Acceptance Testing.
- Technical Fluency: Hold your own with architects, engineers, and technical account leaders, and earn their confidence quickly.
- Human-Centered AI: Define and hold the vision for an agentic AI experience, including human-in-the-loop design, trust, and transparency, and translate it into a phased roadmap.
- Agile Delivery Partnership: Understand agile delivery and shape user stories and acceptance criteria in Azure DevOps or a similar platform such as Jira. Partner closely with technical program managers.
- Executive Storytelling: Craft clear, compelling narratives about product direction, trade-offs, and progress for executives, sellers, and delivery teams.
Required Skills and Experience
- Experience in industrial, manufacturing, energy, utilities, or infrastructure settings
- Experience at a design consultancy, agency, or studio, as well as in enterprise product environments
- Future-state prototyping with tools such as Figma
- Knowledge of responsible AI frameworks and practices
- Experience with facilitation tools such as Miro or Mentimeter
Education
- Required: Bachelor's degree or equivalent experience
- Preferred: MBA; MS in Industrial Design, Service Design, Strategic Design, Design Innovation, Product Innovation, or Product Management
Compensation
The compensation range for the position in the U.S. is $143,640 to $273,000 based on a full-time schedule. Actual compensation may vary depending on geography, job-related skills, and experience. Location-specific ranges apply for California, Colorado, Massachusetts, New York City, Washington, and Washington DC.
This position is eligible for Kyndryl's discretionary annual bonus program and a comprehensive benefits package including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.