Manager, Pharmacy Strategy & Operations

About the Team

The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, Pharmacy and Retail delivery through our marketplace. We focus on building new businesses and scale them - this team is focused on building our Pharmacy business from the ground up.

About the Role

As a Manager on the Pharmacy Strategy & Operations team, you will own the growth and merchant engine for DoorDash's Pharma business. You will build and execute the go-to-market plan that brings pharmacy merchants onto DoorDash, grows their volume, and keeps them. You'll work closely with Product, Engineering, Partnerships, Marketing, Finance, Legal, and New Verticals platform teams to be successful.

You'll be responsible for turning the pharmacy opportunity into a repeatable motion: planning and launching GTM programs, pitching and negotiating with merchants, and shaping how we speak to returning customers about pharmacy on DoorDash. You are the owner for knowing how Pharma merchants are performing, where the funnel leaks, and where to place the next bet to drive growth. You turn targets into operating plans, and plans into measurable outcomes.

This role requires strong commercial instincts and comfort with data. You should move fluently between merchant-level detail and business-level economics, build frameworks for tradeoffs and prioritization, and familiarity with modeling different scenarios and outcomes. Experience using SQL and data visualization tools is a plus.

You will report into the GM of Pharmacy S&O and be an individual contributor, with the opportunity to build a team in the future.

What You'll Do

• Strategize. From first principles, develop the optimal strategy for best serving all sides of the marketplace - dashers, merchants and consumers.
• Operate. Own tracking dashboards and manage week over week metrics to drive high quality operations.
• Analyze. Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments, and increasingly use AI to accelerate and deepen that analysis.
• Experiment. Transform strategies into operational experiments, product features and net-new tooling that create measurable outcomes.
• Build with AI. Use AI tools to automate manual processes, build new prototypes and develop product visions. Push the boundaries of what's possible with AI in day-to-day work and share learnings with the team.
• Lead, collaborate and influence. Partner with and influence cross-functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line.

What We're Looking For

• 6-8+ years of experience in highly analytical and cross-functional environments (tech, e-commerce, operations, strategy, consulting, banking, or related). Merchant-facing or healthcare/pharmacy experience is a plus.
• Owner mentality - always looking for opportunities to improve work product and own outcomes, both good and bad.
• Entrepreneurial mindset with a bias for action and ability to build things from the ground up.
• Strong analytical skills - comfortable pulling data in SQL, building models, and building tools to create 10x outcomes.
• AI native - able to root cause problems with a systems-first approach and identify how to automate repeatable tasks using AI tools like Claude, Cursor, Gemini or Copilot.
• Comfortable operating at both high strategic level and granular detail.
• Persuasive communicator able to pitch and negotiate with senior merchant stakeholders and align internal partners around a plan.
• Comfortable with ambiguity and rapid change in a startup-like environment.
• Completed Bachelor's Degree required. MBA is a plus.

Compensation

The national base pay range for this position is $136,000 to $200,000 USD. Base salary is localized according to an employee's work location and determined based on job-related factors including skills, experience, qualifications, work location, and market conditions.

In addition to base salary, this role includes opportunities for equity grants.

DoorDash offers a comprehensive benefits package including 401(k) with employer matching, 16 weeks paid parental leave, wellness benefits, commuter benefits match, flexible paid time off, 80 hours paid sick time per year, medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program.