Manager, Retail Strategy & Operations

About the Team

The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace. This team is shaping the future of DoorDash Retail and how we empower local economies across industries like electronics, home improvement, apparel, and use cases outside of what people eat.

About the Role

As a Manager on the Retail Strategy & Operations team, you will own the planning, operating rhythm and manage the economics of DoorDash's Retail business. You'll work closely with Strategy & Operations, Finance, Product, Partnerships, and New Verticals platform teams to be successful.

You'll be responsible for understanding different lines within our Retail P&L, setting the operating cadence that keeps Retail on plan: defining the metrics that matter, running weekly business reviews, and driving quarterly planning into focused sprints against growth and profitability. You'll be the owner for knowing how the Retail business is performing and where to place bets to continue driving growth. You'll own how we set consumer fees and structure merchant economics, partnering with our Platform team on fee architecture and making sure our strongest merchant deals are in place and performing. Your work bridges planning, pricing, and commercial strategy across retail categories. You turn targets into operating plans, and plans into measurable outcomes.

This role requires strong financial acumen and comfort with data. You should move fluently between cents and millions, be able to make frameworks for tradeoffs, and be comfortable modeling when needed. SQL and a track record of building the tools you need will help.

You will report into a Director on our Retail Strategy & Operations team and be an individual contributor, with the opportunity to build a team in the future.

You're Excited About This Opportunity Because You Will

• Strategize. From first principles, you'll shape how DoorDash Retail grows profitably, where we price to win and where we protect margin.
• Operate. You'll set the rhythm that keeps the business on plan, turning ambitious targets into focused execution against growth and profitability.
• Analyze. You'll let economics win the argument and pair them with instincts for how customers shop and what affordability levers matter most.
• Experiment. You'll transform pricing strategies into structured tests that create measurable, actionable outcomes and a sharper view of what works.
• Build. You'll have your fingerprints all over Retail's economics, customers will be able to find more deals, and your planning cycle is the critical foundation for the rest of your teammates to build upon.
• Lead, collaborate and influence. You'll partner with and influence Finance, Product, Partnerships, and Platform teams to build and scale Retail.

We're Excited About You Because

• You have 6-8+ years of experience in highly analytical and cross-functional environments such as tech, e-commerce, operations, strategy, consulting, banking, or a related field.
• You are an owner. You're always looking for opportunities to better your work product and own the outcome, both the good and the bad.
• You're entrepreneurial. You have a bias for action and are able to build things from the ground up.
• You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL, building models, and building the tools you need to create 10x outcomes.
• You are AI Native. You root cause problems with a systems first approach and can identify how to automate repeatable tasks using AI tools like Claude, Cursor, Gemini or Copilot.
• You're equally comfortable operating at 10,000 feet and 1 foot. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're just as comfortable thinking long-term and inspiring a team.
• You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.
• You have a completed Bachelor's Degree. MBA is a plus.

Compensation

The national base pay range for this position within the United States, including Illinois and Colorado, is $136,000 to $200,000 USD. Base salary is localized according to an employee's work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

DoorDash offers a comprehensive benefits package including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off, paid sick leave, medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users, from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.