Overview
USAA is seeking a Business Strategy and Planning Manager to lead strategic planning, governance and execution activities that support the Senior Member Value Officer and Member Value organization. This role partners with executive management to develop, connect and communicate business strategies and priorities across functional areas. Serving as a key integrator across Member Value, Lines of Business and Functions, the manager applies knowledge of USAA, financial services, business performance, resource considerations and organizational priorities to connect strategy to execution and inform executive decision-making.
This position is based in San Antonio, TX and requires 4 days per week in the office. Relocation assistance is not available.
What You'll Do
- Support the development and coordination of Member Value strategy, strategic priorities and execution plans in partnership with the Senior Member Value Officer and Member Value leadership.
- Work with executive management to establish strategic and operational frameworks that support short- and long-term business goals, key results and measurable member outcomes.
- Translate Member Value strategy and priorities into integrated plans, roadmaps, governance routines and decision support that enable coordinated execution across Lines of Business and Functions.
- Lead the design, coordination and governance of strategic and operational planning and business review processes that align Member Value priorities with USAA's broader strategy and organizational objectives.
- Establish and manage governance forums and operating rhythms that promote alignment, effective decision-making, accountability and coordinated execution across Lines of Business and Functions.
- Partner with senior leaders across Lines of Business and Functions to develop near- and long-term plans and support the transition from strategy to execution.
- Synthesize member insights, business performance, operational metrics and emerging trends to identify risks, opportunities and recommendations that inform executive decision-making.
- Develop executive communications, strategic narratives, recommendations and performance updates that provide clarity on priorities, progress, risks, decisions and business outcomes.
- Facilitate cross-functional planning and governance discussions to address execution challenges, remove barriers and maintain alignment with Member Value objectives.
- Evaluate industry trends, business needs, performance opportunities and operational effectiveness to develop strategic recommendations for Member Value leadership.
- Integrate change management considerations into strategic and operational plans for large, complex initiatives affecting multiple Lines of Business, Functions or member journeys.
- Lead and influence cross-functional teams in the development and implementation of strategic and operational plans.
- Build trusted relationships across the organization to influence without direct authority, strengthen shared accountability and support a member-first mindset.
- Ensure risks associated with business activities are effectively identified, measured, monitored and controlled in accordance with risk and compliance policies and procedures.
What You Have
- Bachelor's degree or 4 years of related experience in lieu of degree.
- 6 years of directly related business strategy, planning or business planning consultation experience, including contributing to the development of short- or long-term business strategies and goals.
- Experience partnering with business leaders to assess business needs and lead strategic and operational planning, governance, performance reviews or execution management within a complex, matrixed organization.
- Experience partnering with executive management and senior leaders to align priorities, support decisions and advance strategic initiatives across functional areas.
- Effective facilitation experience, including executive-level communication and the ability to influence outcomes without direct authority.
- Experience synthesizing complex information into concise executive communications, strategic recommendations, roadmaps and performance insights.
- Experience identifying and managing strategic dependencies, execution risks, resource considerations, trade-offs and competing priorities.
- Project or program management experience supporting complex, cross-functional business initiatives.
- Strong business and financial acumen, with the ability to balance strategic thinking with practical execution.
- Experience supporting change management, strategic execution or the implementation of new operating practices across multiple teams or functional areas.
What Sets You Apart
- Experience supporting a senior executive or leadership team in a complex strategy, planning, governance or business execution role.
- Experience developing and managing governance structures, operating rhythms, executive decision forums and performance management routines.
- Demonstrated executive presence and judgment, with the ability to navigate complex executive-level discussions and translate priorities into clear direction and action.
- Proven ability to synthesize complex information, navigate ambiguity and create clarity across competing priorities.
- Experience aligning senior leaders and cross-functional stakeholders around shared priorities, decisions and execution plans.
- Exceptional executive communication skills, including executive-level writing, strategic storytelling, synthesis and presentation development.
- Experience in financial services, insurance or another highly regulated industry.
- US military experience through military service or as a military spouse or domestic partner.
Compensation and Benefits
- Salary range: $93,770 - $168,790
- Comprehensive medical, dental and vision plans
- 401(k) and pension
- Life insurance and parental benefits
- Adoption assistance
- Paid time off with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education support