Overview

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve.

Role Summary

The Associate Director, Communications Insights & Analytics turns measurement frameworks, dashboards, and AI-enabled analytics into the insights, foresight, and evidence-based recommendations the function relies on to make sharper decisions. Reporting to the Senior Director, Global Communications Intelligence, this role runs the measurement program day to day — conducting analyses, building dashboards, and producing executive-ready insights across messaging, channels, audience engagement, and reputation.

This is a hands-on role for an analyst and builder who pairs deep analytical rigor with a storyteller's instinct for what the data means and why it matters, using AI tools for automated reporting and analysis.

Key Objectives and Deliverables

• •Operationalize measurement strategies, key metric frameworks, and reporting standards across Global Communications, ensuring consistent, high-quality execution against established governance.
• •Build, maintain, and continuously improve dashboards and data systems (for example, Meltwater) that deliver actionable intelligence for strategy creation, content development, and performance measurement.
• •Conduct ongoing analysis across channels, audiences, and reputation, translating performance data into clear recommendations that optimize creative output.
• •Support advanced signal detection and predictive analytics (such as anomaly detection and trend forecasting) to surface emerging issues, crises, and trends before they intensify.
• •Apply AI-driven tools and platforms to modernize analytical workflows, capture efficiencies, and enhance creative capabilities — serving as a hands-on power user and internal champion for adoption.
• •Produce executive-ready insights, reports, and narratives that inform strategy and drive understanding of key audiences — who we need to reach, where they are, what they trust, and how to engage them.
• •Partner with the Marketing social media team on shared listening and analytics, and collaborate with enterprise analytics partners such as Business Insights & Analytics and Market Research teams.
• •Strengthen data literacy across the function, ensuring insights drive decisions across all communications functions.

Basic Qualifications

• •Bachelor's degree in a relevant field such as Communications, Marketing, Data Science, Statistics, or Business Analytics.
• •7 years of experience in communications, marketing, or business intelligence, with a strong focus on data analytics, measurement, and insights, ideally within a global, matrixed organization; pharma, healthcare, or other regulated industry experience is a plus.

Additional Skills and Preferences

• •Demonstrated experience building and maintaining dashboards, measurement programs, and reporting systems that connect communications activities to business outcomes and stakeholder behavior.
• •Working expertise in audience intelligence, reputational insights, and trust data, with the ability to translate these into practical guidance for strategy and content.
• •Hands-on experience with AI tools and platforms for data analysis, trend forecasting, and workflow optimization, with a clear understanding of their application in a communications context.
• •Familiarity with tools such as Meltwater, Talkwalker, Cision, Quid, or Morning Consult Intelligence.
• •Experience working with global, multi-market teams and an awareness of how regional context shapes audience and reputational data.
• •Strong collaboration skills to build relationships across functions and partner effectively with senior stakeholders.
• •Excellent analytical skills with the ability to translate complex data into clear, actionable insights and compelling narratives for senior audiences.

Location and Compensation

• •Indianapolis, IN or remote within the United States.
• •Anticipated wage: $127,500 - $187,000.
• •Eligible for company bonus based on company and individual performance.
• •Comprehensive benefits including 401(k), pension, medical, dental, vision, prescription drug benefits, flexible spending accounts, life insurance, and well-being programs.