Overview

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

The Opportunity

Abbott's Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Sr. UX Designer is responsible for assisting the realization of the UX strategy and vision for one or more journeys within a given Experience. This position facilitates accounting for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position facilitates addressing the business, user, and technology UX requirements through continuous analysis, iteration, solutioning, and delivery.

With a customer-centric, digital-first approach, and in collaboration with development teams, business stakeholders, strategy, research, product, and analytics teams, this role will help build out Journeys and frameworks in the form of: information architectures, design systems, low to high fidelity prototypes, task and workflow modeling, rapid iterative usability testing, in-depth testing, best-practice implementation, and ensuring the ongoing practical and creative quality of user experience.

What You'll Work On

• •Collaborate with CDX Strategists, CDX Researchers, the Experience Management & Capability team and the respective Experience Design team members to produce Service Design deliverables (e.g., Service Blueprints) for one or more Journeys in a given Experience that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience/Journey.
• •Assist with the design, execution, and incorporation of user research into the design of the relative Journeys.
• •Facilitate the use of Design Thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.
• •Facilitate creation and adoption of design systems, website interaction models, information architectures, user task flows, and screen designs; turn complex information into intuitive graphics, charts, and other forms of data visualization.
• •Facilitate use of ideation and sketching for storyboards and prototyping; create low- and medium-fidelity prototypes to test proposed Journeys.
• •Support the adaptation of enterprise-wide UX best practices, standards, principles, and design thinking processes for use by UX, Product, and Engineering teams; advocate for these standards, principles, and processes.
• •Support collaboration with Strategy, Product, and Engineering peer leadership to foster active collaboration across teams, remove impediments, and ensure delivery of the overall Experience vision and OKRs.
• •Support advocacy for the Experience's/Journey's UX vision.
• •Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• •Support and comply with the company's Quality Management System policies and procedures.
• •Act with an inclusion mindset and model these behaviors for the organization.
• •Ability to travel 5-10% of working time away from work location, may include overnight/weekend travel.

Required Qualifications

• •Bachelor's degree in Design, Marketing, Business, Life Sciences, Engineering, or related field; or High School Degree/GED and 4+ years of relevant experience in lieu of degree.
• •4+ years of experience working as a UX Designer with familiarity with Agile, Scrum, or Kanban methodologies.
• •Experience applying techniques and methods of modern user experience design, discovery, and delivery.
• •Expertise with design and user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Sketch, Miro).
• •Strong knowledge of HTML, CSS, JavaScript, and associated design tools.
• •Demonstrated strong understanding of the current web and mobile technology landscape.
• •Strong understanding of human-centered design and design thinking methodologies.
• •Experience creating accessible, inclusive, and equitable design.
• •Experience using design systems (Material, Carbon, Fluent, etc.).
• •Experience in problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends.
• •Experience translating complex user, business, operational, and technical requirements into clear and compelling UX deliverables.
• •Strong written and verbal communication skills with the ability to adapt to audiences from team members to senior leadership.
• •Organizational and time management skills with a proactive approach to workload; ability to work independently and within a team.
• •Authorization to work without sponsorship.

Preferred Qualifications

• •Experience mentoring more junior UX Designers.
• •Experience in healthcare, wellness, or digital health.
• •Experience with service design (both digital and physical) and operations.
• •Experience with both B2C and B2B products and/or services.
• •Experience with React framework.

Compensation

Base pay range: $78,000 - $156,000. In specific locations, the pay range may vary.

Location

Madison, WI (5505 Endeavor Ln) — Division: ONCO Cancer Diagnostics