Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. The Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging and inclusive. We are a multi-disciplinary design organization with expertise across product design, content design, design research, design operations, and design technology.

Bank of America is looking for an Experience Designer (XD) I to join the Product Design team, responsible for execution and craft delivery for an interdisciplinary team that delivers strategic and tactical solutions in support of Digital Consumer Banking and Payments.

Responsibilities

• •Design, optimize and deliver useful and elegant, best-in-class digital experiences working from a multidisciplinary, holistic perspective from concept to execution and implementation.
• •Apply a broad range of product design capabilities across user experience and visual design to craft complete product and experience solutions.
• •Partner with a diverse set of project stakeholders and cross-functional teams including product management and engineering.
• •Collaborate with product design, content design, design research, design operations, and design technology across the team.
• •Design developer-ready low- to high-fidelity artifacts, developer-ready assets, and prototypes.
• •Deliver exemplary solutions leveraging and anticipating internal and external best practices and methods.
• •Design digital experiences across web, mobile web, and native apps (iOS and Android).
• •Support evaluative testing, from rapid user testing to usability studies, and leverage user research and insights to refine and enhance the customer journey.
• •Evaluate and benchmark existing product and service experiences.
• •Participate actively in design critique and be available as a resource to other designers.
• •Work on multiple designs and projects, managing time and expectations with stakeholders across the organization.
• •Respect standards, reflect design system patterns in work, and contribute to best practices while helping with innovative digital, technology, and AI experiences.
• •Use excellent visual, communication and storytelling skills; demonstrate thought leadership by challenging the status quo, presenting independently, and navigating questions.

Required Qualifications

• •3+ years of industry design experience in a role demonstrating multidisciplinary product design, with a portfolio showcasing proven expertise.
• •Experience designing multi-channel consumer-facing apps, responsive web, and websites including complex system, user, ecommerce, and transactional experiences.
• •Expert understanding of user-centered design principles and best practices and rapid ideation processes like Lean UX, Design Sprints, and Agile.
• •A track record for working with cross-functional product development and design teams to ship customer-facing digital products.
• •Ability to design with a design system and within brand guidelines.
• •Experience utilizing quantitative and qualitative data to inform and inspire design.
• •Experience leveraging AI agents or assistants in production.
• •Highly proficient in design and design-to-code tools such as Figma, Copilot, Lovable, and Claude Code.
• •Recognized as a partner by engineering and product manager peers.
• •Self-motivated problem solver with strong work ethic, reliable issue resolution, and time management skills.
• •Strong listening, communication, and presentation skills.
• •Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility.

Desired Qualifications

• •Financial or similar industry experience preferred.
• •Bachelor's degree with corresponding product design experience.
• •Knowledge of collaboration and production tools such as MCP (Model Context Protocol), JIRA, and Confluence.

Compensation

• •Pay range: $111,800 - $137,600 annualized salary, offers determined based on experience, education, and skill set.
• •Eligible to participate in the annual discretionary incentive plan.
• •Industry-leading benefits including paid time off and wellness resources.

Work Schedule

• •Full-time, 40 hours per week, 1st shift.
• •In-office culture with collaboration expectations; locations include San Francisco CA, Boston MA, Pennington NJ, New York NY, and Seattle WA.