Overview

As the Specialist, Omnichannel Digital Experience at Arc'teryx, you will support how retail stores, Omnichannel services, and guest experiences show up across digital channels. Working closely with Digital Commerce, Product, UX, Analytics, Marketing, and Retail Operations teams, you will contribute to improvements that connect online and in-store shopping journeys.

Through data-driven insights, cross-functional collaboration, and continuous improvement, you will identify opportunities, provide recommendations, and support implementation of enhancements that improve guest engagement, Omnichannel service adoption, store visibility, and future digital capabilities.

Team

The Operations Solutions team plans and manages services, tools, and initiatives that support retail and digital teams in the service of guests and store teams. The team collaborates with cross-functional resources and external vendors to define and deliver business goals, and informs intuition with data to continually improve decision-making.

Responsibilities

Support Omnichannel Digital Experience

• •Identify and support implementation of opportunities that may improve store traffic, Omnichannel conversion, Click & Collect adoption, and store-driven digital revenue through experience, service, and merchandising enhancements.
• •Partner with Digital Commerce, UX, Product, and Retail Operations teams to continuously improve how guests discover, engage with, and transition between digital and physical retail experiences.
• •Assess digital guest journeys and cross-channel handoff points to identify opportunities that improve service adoption, guest satisfaction, and operational efficiency.
• •Support New Store Openings by coordinating and maintaining digital store content, services, inventory visibility, and Omnichannel experiences across web and app platforms.

Contribute to Ecommerce Roadmaps & Initiatives

• •Provide NAM retail and guest experience input to Ecommerce and Digital Product teams to support Omnichannel roadmap planning.
• •Share data, insights, and operational feedback to inform prioritization discussions for digital capabilities that strengthen the connection between ecommerce and retail.
• •Support the development and rollout of new Omnichannel capabilities including Click & Collect, Endless Aisle, store inventory visibility, Buy Online Ship to Store, and future fulfillment experiences.
• •Provide guest, store, and operational impact assessments for new digital capabilities.
• •Support the investigation, testing, and resolution of Omnichannel service and platform issues.

Support Digital Performance & Insights

• •Track, analyze, and summarize the impact of Omnichannel digital initiatives on store traffic, service adoption, conversion, guest engagement, and store-driven sales performance.
• •Partner with Analytics teams to identify opportunities, trends, friction points, and guest behaviors, translating insights into actionable recommendations.
• •Support the development of reporting and performance scorecards that provide visibility into the health, effectiveness, and adoption of Omnichannel services.

Optimize Digital Store Experiences

• •Own the accuracy and consistency of how Arc'teryx stores are represented across digital touchpoints.
• •Partner with cross-functional teams to improve how guests discover stores, shop available inventory, engage with store services, and connect with retail locations through digital experiences.
• •Support the continuous enhancement of Click & Collect, fulfillment, and store-focused experiences across web and app platforms.
• •Review guest-facing communications related to Omnichannel services, ensuring messaging is accurate, clear, and aligned with service expectations.
• •Analyze competitor experiences, industry trends, and evolving guest expectations to identify opportunities that strengthen Omnichannel capabilities.

Support Continuous Improvement & Future Capabilities

• •Partner with Product, Technology, and Analytics teams to identify opportunities for AI-driven guest experiences, intelligent recommendations, and enhanced digital-to-store engagement.
• •Maintain a list of digital experience improvement opportunities informed by guest feedback, operational insights, analytics, and evolving business priorities.
• •Collaborate with internal teams and external partners to support testing, implementation, and continuous optimization of new digital experiences.
• •Maintain Omnichannel documentation, guest journey maps, business requirements, process flows, system summaries, and knowledge repositories.
• •Provide store and operational impact assessments for future digital capabilities.
• •Contribute insight and recommendations that support Arc'teryx's future-state Omnichannel planning.

Future Projects

• •Advancing the digital guest experience for Omnichannel services across web and app platforms, including enhancements to Click & Collect, Endless Aisle, store inventory visibility, and future fulfillment capabilities.
• •Supporting the development of AI-enabled experiences that improve service discovery, personalization, and guest engagement.
• •Supporting new store openings and major business initiatives by enabling digital store experiences, inventory visibility, service setup, and localized content.
• •Partnering with Digital Commerce, Product, and Analytics teams to identify emerging opportunities and provide input into future Omnichannel roadmap discussions.

Compensation

The salary range for this role is CAD$82,000 - CAD$108,000.