Overview
TXI is looking for a Lead Delivery Manager who loves to unpack a puzzle and work to see it solved.
Building the right thing is often harder than building it right. More than 80% of digital innovations fail because they're not trying to solve real user needs. TXI takes a pragmatic approach to innovation by deploying integrated teams to uncover insights from users and turn them into compelling digital solutions. As a boutique strategy and product innovation firm, our capabilities include product discovery, delivery, and adoption.
As a Lead Delivery Manager, you have an opportunity to frame how engagements run and collaborate with integrated teams to deliver products that matter.
The Role
This individual will be responsible for defining and implementing the team structure, establishing how client engagements will work, and leading planning, estimation, and successful delivery. They will bring empathy and curiosity to deeply understand and internalize each client's needs, goals, constraints, and organizational context, using that understanding to navigate ambiguity, identify opportunities, and scope complex product engagements based on business and user value.
This is an execution-heavy delivery role, with responsibility for moving complex digital products from ambiguity into execution and successful delivery. While delivery management is the core of the position, the ideal candidate also brings a strong product management mindset and experience guiding products from concept to delivery. They know how to lead discovery, shape the right problems to solve, and balance user needs, business objectives, and technical constraints in close partnership with design and engineering. As an experienced consultant, they will build trusted, influential relationships with senior client stakeholders that deepen and expand over time.
We are especially interested in hearing from candidates based in Chicago, as well as those with experience building digital solutions in life sciences or pharmaceuticals, or designing and delivering AI-enabled products and workflows.
Key Responsibilities
- •Define and implement team structure and establish how client engagements will operate
- •Lead planning, estimation, and successful delivery of complex digital products
- •Navigate ambiguity and scope complex product engagements based on business and user value
- •Lead discovery and shape the right problems to solve
- •Balance user needs, business objectives, and technical constraints in partnership with design and engineering
- •Build trusted, influential relationships with senior client stakeholders
- •Identify, analyze, and mitigate project risks and manage changes to scope, timelines, or requirements
- •Foster an environment that promotes collaboration, accountability, continuous learning, and process improvement
- •Promote and advocate for quality standards, processes, and best practices including accessibility guidelines
- •Participate in client-facing retrospectives to identify opportunities to evolve and improve
What We Expect From You
- •Agile Project Management: Expert at utilizing agile project management skills to efficiently plan, execute, and manage projects iteratively to deliver exceptional software within the constraints of scope, time, and budget
- •Risk Mitigation: Highly capable at identifying, analyzing, and mitigating project risks, as well as effectively managing changes to project scope, timelines, or requirements
- •Team Enablement: Highly capable at fostering an environment and ways of working that promote collaboration, accountability, continuous learning, and process improvement
- •Product Management: Highly capable of thoughtfully steering the development, launch, and evolution of products to meet desired outcomes by balancing business objectives, user needs, and technical capabilities
- •Delivery Quality: Highly capable of promoting and advocating for quality standards, processes, and best practices including accessibility guidelines
- •Alignment with delivery principles: transparent communication, proactive and results-oriented approach, empowering teammates, creating psychological safety, and curiosity for learning
What Your First Two Years Will Look Like
Within 1 month:
- •Begin company onboarding and learn about culture, values, history, and client commitments
- •Gain an understanding of the integrated development process, tooling, frameworks, and project approach
- •Learn from integrated teams of designers, developers, delivery managers, and strategists
- •Review your career grid and meet with your manager to identify goals
- •If staffed onto client work, begin onboarding to client domain
Within 3 months:
- •Complete the onboarding process
- •Receive your first quarterly feedback report from your project team
- •Attend your first TXI Quarterly with the rest of the organization
Within 6 months:
- •Start to see the impact on your project and project team
- •Participate in client-facing retrospectives to look for opportunities to evolve and improve
- •Complete a review with your manager
- •Push your team to do its best work
Within 1 to 2 years:
- •Look back proudly on the projects and organizational changes you have inspired or directed, as well as the impact you have made across TXI