KPN is hiring a UX Designer for their ePartners team to lead the digital customer and partner experience across the complete digital journey. The role involves creating user journeys, wireframes, prototypes, and service concepts while working on complex design challenges. The designer will be part of the UX Guild community, work with cross-functional teams, and contribute to the KPN Design System. The position requires 6+ years of UX design experience and offers competitive compensation with benefits.
Your home base is the ePartners team, where we make collaboration with partners smarter, faster, and future-proof. A young, growing team with a lot of freedom, responsibility, and room to make your mark. Your ideas are not filed away — we make them concrete, test them, and improve them together with our partners.
As UX Designer you take ownership of the digital customer and partner experience. Your designs touch the full digital journey — from orientation and sales to service and support — and you also work on challenges for eSales and eService.
In this role you are both visionary and hands-on. You shape strategy and direction on complex design challenges, and you make it tangible yourself in concrete designs. You are a systems thinker: you see how systems, processes, and channels are connected and design across them. Where others see complexity, you make it simple, intuitive, and human.
You present and substantiate your design choices to stakeholders, document your designs clearly, contribute to the KPN Design System, and bring Design Thinking as a mindset to the teams you work with. You collaborate with Conversational Specialists, Online Marketers, Product Specialists, Developers, and Business Partners.
Besides your place in the ePartners team, you become a full member of the UX Guild — the design community where all business UX Designers and Researchers come together.
Within the Guild:
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