Who We Are

Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches.

Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla's customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers.

About the Role

This is a full-time, permanent position based in London with hybrid working.

We're looking for a Senior Product Designer to own the experience of Zoopla's commercial marketplace: the platforms, tools and workflows that agents, developers and property professionals use, plus the consumer-facing surfaces and advertising products tied to those businesses. This is a significant part of Zoopla's business, generating real revenue and shaping how professionals and their clients experience our brand.

This is a hands-on role with real scope to shape both what we build and how we build it. You'll work across the full product lifecycle, from defining problems through to delivery and optimisation, designing experiences that are intuitive, useful and deliver real business impact.

What You'll Do

Ownership and Impact

• •Own design within your team from problem framing through to delivery and optimisation, taking responsibility for outcomes not just outputs
• •Translate customer behaviour and insight into clear opportunities, prioritising work based on impact, effort and business value
• •Balance user needs, buyer needs, technical constraints and commercial priorities when shaping solutions

Designing Across the Commercial Marketplace

• •Design across the marketplace, from the workflows professionals rely on to the consumer-facing and advertising experiences that support those businesses
• •Design intuitive, high-quality tools and platform experiences for frequent, high-volume use by expert users, accounting for roles, permissions and operational complexity
• •Connect workflows across the full customer lifecycle, from trial and onboarding through to adoption, expansion and renewal

Data, Experimentation and Growth

• •Define clear success metrics for your work through measurable outcomes
• •Use data, research and behavioural insight to identify opportunities and inform decisions
• •Design and iterate through experimentation, working with Product, Engineering and Data to test, learn and optimise journeys over time
• •Continuously refine experiences based on performance, contributing to a culture of learning and optimisation

Exploration and Craft

• •Look beyond the current roadmap to identify new opportunities that drive customer and business value
• •Rapidly explore and validate ideas through prototyping and testing
• •Use modern tools and approaches, including AI-assisted design, to improve speed and quality of output
• •Contribute to design systems and ways of working that improve quality, consistency and speed across a complex product suite

Collaboration and Influence

• •Collaborate closely with cross-functional partners to align on goals and shape problems, not just solutions
• •Influence prioritisation and decision-making by clearly articulating customer value, business impact and trade-offs
• •Facilitate workshops and communicate ideas, rationale and outcomes clearly to stakeholders at different levels
• •Act as a strong design voice within your team, raising the quality of thinking and execution

What We're Looking For

• •Proven experience designing B2B, SaaS, platform or marketplace products end-to-end
• •Experience designing complex, workflow-heavy interfaces, including multi-step processes, roles and permissions
• •Strong product thinking, with the ability to connect design decisions to customer and business outcomes
• •Fluent in qualitative and quantitative research methods, and comfortable working with experimentation and performance data
• •Experience working directly with customers and with the internal teams who represent them
• •Confident collaborating across disciplines, facilitating workshops and influencing decisions without authority
• •Curious about emerging technologies including AI and how they can be applied to improve customer experience and product capability
• •Proficiency in design tools such as Figma or similar
• •A portfolio showing end-to-end work on complex, workflow-heavy problems is required with your application

Where You'll Be

Hybrid working with two days remote per week. Mondays and Thursdays are all-Zoopla days in the Tower Bridge office, plus a third in-office day of your choosing.

Benefits

• •25 days annual leave plus additional leave benefits including extra days for length of service
• •Cycle to work and electric car schemes
• •Free Calm App membership
• •Enhanced parental leave
• •Fertility treatment financial support
• •Group income protection and private medical insurance
• •On-site gym in London
• •7.5% pension contribution by the company
• •Discretionary annual bonus up to 10% of base salary