Nexthink, a digital employee experience platform leader, is seeking a Senior Deal Desk Specialist to join their Global Sales Operations team in London. This hybrid role (3 days onsite) involves managing deal desk operations, complex deal reviews, pricing recommendations, contract management, and supporting sales teams across multiple regions. The position requires 5-7 years of SaaS B2B software experience and offers competitive compensation with comprehensive benefits.
Overview
Nexthink is the leader and inventor of the digital employee experience (DEX) category. Their cloud-native platform combines real-time analytics, automation, and employee feedback across all endpoints to help IT teams improve productivity and employee satisfaction. With over $100M in ARR, a $1.1B valuation following a $180M Series D round, and millions of endpoints deployed, Nexthink is a fast-growing global software business.
Role
Nexthink is looking for a Senior Deal Desk Specialist to strengthen the Global Sales Operations team. Reporting to the Head of Sales Operations, you will work closely with Sales, Pre-Sales, Channel, MSP, Finance, Legal, and Security teams worldwide. You will bring business insight and coaching to increase the velocity of the sales engine.
This is a hybrid position requiring 3 days onsite per week at the London, UK office. Candidates must live within commutable distance to London.
Responsibilities
•Own end-to-end management of the Deal Desk, ensuring speed and consistency across the deal lifecycle
•Manage the deal queue, organize deal reviews, and drive timely decision-making to keep Deal Desk output on track
•Define, measure, and report on Deal Desk SLAs to ensure consistent turnaround and accountability
•Review complex deals and provide recommendations on pricing, positioning, and deal structure
•Serve as the primary point of contact for the Sales team on deal-related questions
•Review and approve partner contract terms in line with company policy
•Facilitate contract reviews and redlining with Legal, Sales, and external parties
•Support the Sales team in responding to RFPs and RFQs
•Maintain clear communication channels and auditable approval records for any deviations from standard terms and conditions
•Help shape and steer pricing and packaging strategy and initiatives
•Document policies and guidelines, and deliver related sales training
•Support cross-functional projects, including new process design and system enhancements
Requirements
•5 to 7 years of relevant experience
•SaaS B2B software industry experience required
•Proven experience supporting Deal Desk operations and complex deals
•Excellent communication skills
•Strong business acumen
•Strong sense of ownership and a results-driven mindset
•Process- and systems-oriented, with strong attention to detail and controls
•Ability to multi-task in a fast-paced environment while meeting tight deadlines
•Strong team player with excellent interpersonal skills
•Understanding of the importance of data management and integrity