Matador Solutions, a performance-based marketing agency serving law firms and healthcare practices, is hiring a Customer Success Manager to own a client portfolio, drive retention, identify upsell opportunities, and help shape internal systems including AI integration. The role combines client relationship management with data analysis and internal collaboration.
Matador Solutions is a performance-based marketing agency that helps small and medium businesses grow. We serve more than 175 law firms and a growing number of healthcare practices. We work month-to-month, never lock clients into contracts, and only win when our clients do. We have grown every year with zero outside funding and recently purchased our own headquarters in Santa Monica.
We are a small team of smart, dedicated people who move fast. AI is reshaping search right now, and keeping up with it is a real challenge and a genuinely fun one. We love new ideas, ask a lot of questions, and build together.
Your north star is retention. You will own a portfolio of clients, keep them happy and winning, and keep them with Matador. That means running great client calls, learning to read their performance and lead data, and always hunting for the next opportunity, whether that is a smart upsell or a new way to help their business grow.
You will also help shape how we work. We want someone who brings ideas to the table, not just someone who executes them, and who is excited to help us build AI into our internal systems and make the whole team faster and sharper. Internally, this position is formally titled Co-op Project Manager, though you will work with clients and represent the role as a Customer Success Manager.
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