Overview

Community Relationship Analysts (CRAs) are an integral part of the broader Outreach team at Oak Street Health, responsible for engaging adults on Medicare in the community to help drive new patient growth. Building relationships with community leaders to create opportunities for the Outreach team to engage adults on Medicare is a critical responsibility of the CRA. High levels of flexibility, creativity, the ability to work well with a team, and problem-solving are required to be successful.

The CRA is also responsible for establishing and maintaining relationships with local community leaders by engaging in collaborative activities to mutually benefit the community and Oak Street Health, as well as marketing Oak Street Health to eligible adults by creating relationships with people important to the Medicare population.

Core Responsibilities

Community Outreach and Engagement

• •Researching and understanding the landscape of influencers and community partners in your respective market
• •Prospecting and cold calling to local businesses in your assigned territory, such as Senior Buildings, Libraries, Churches, Senior Groups, etc.
• •Impacting patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare eligible adults
• •Working with local leaders in the community to identify opportunities to further expand and develop new channels of patient growth
• •Collaborating with Regional Partnership Manager (RPM) to build and maintain relationships with Insurance Agents

Account Management

• •Building and nurturing relationships with local leaders to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve
• •Acting as the point of contact for both the Outreach Team and community partners that want to engage in cross-functional initiatives
• •Maintaining regular touchpoints and contact with key stakeholders, including reviewing weekly KPIs, updates on current initiatives, and new center updates
• •Overseeing cross-collaboration initiatives with key stakeholders and reviewing success by tracking lead generation and new patient growth

Event Planning

• •Developing and managing a 6+ week forward-looking calendar of events across assigned territory with local community leaders
• •Coordinating all details of events both internally and externally to ensure events are engaging, well attended, and drive lead generation
• •Clearly communicating objectives, strategy, and expectations for each event with Regional Director of Growth, Outreach Managers, and Outreach Executives

Sales

• •Generating field account engagement by proactively working with local leaders on community outreach opportunities
• •Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives
• •Planning lead generation and community engagement at least 2 weeks in advance to strategically develop and maintain lead pipeline
• •Other duties as assigned

Compensation and Benefits

• •Pay range: $21.10 - $40.90 per hour
• •Full-time, 40 hours per week
• •Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs