Manager, Retail Strategy & Analytics
CarMax, the way your career should be!
Location: 8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220
About The Team
The Retail & Human Resources Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax's $20B retail sales business and guide decisions impacting the workforce of more than 25,000 Associates.
CarMax's retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth. The Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.
Our team operates according to CarMax's 4 core values:
- •Do the Right Thing: Prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work
- •Put People First: Focus on nurturing associate development and maintaining a healthy work culture, while making sure customers are offered a great experience
- •Win Together: Teamwork is essential; regularly learn from each other and draw on each other's expertise and perspectives
- •Go for Greatness: Continually improve abilities and the products supported, to reinforce CarMax's position as the industry leader
About The Role
Each year, millions of customers come to CarMax searching for their perfect car. The Retail & HR Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax's eCommerce & omnichannel transformation.
As a Manager, you will work with business partners in Product, Technology, Human Resources, and Operations departments. There are several sub-teams you may be placed on:
- •Web Strategy: Analyze, understand, and inform priorities to optimize customers' upper funnel search & finance experiences on CarMax's digital properties
- •Product Strategy: Build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
- •Customer Experience Center (CEC) Strategy: Ensure CarMax's contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely
- •Sales Strategy: Ensure the in-store shopping experience for all customers is exceptional, regardless of steps completed online
- •Business Operations Strategy: Enable a fast & easy process for customers in store when they are ready to transact
- •Human Resources (HR) Strategy: Improve the Associate experience across CarMax's workforce, guiding decisions on staffing, compensation & benefits, talent development, retention, and more
What You Will Do
- •Be a thought leader who helps set the strategic direction for business partners in Product, Technology, HR and Operations
- •Partner across the business to ensure the strategy of all teams you support ladders to CarMax's overall vision and strategic plan
- •Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing improvement
- •Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
- •Design & analyze tests to evaluate the effectiveness of changes to products and operations
Qualifications and Requirements
- •A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
- •Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL or Tableau
- •Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
- •Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
- •Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and detailed level
- •Four or more years of experience in an analytical or strategic role
- •Four-year undergraduate degree with strong academic performance
Work Location and Arrangement
This role will be based out of the CarMax Midtown Office in Richmond, VA. Associates will work onsite 4 days per week.
Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
Compensation and Benefits
Annual salary range: $102,100.00 - $163,400.00
May be eligible for bonus and equity.
- •Full-time salaried associates are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval
- •Additional benefits available at the CarMax Benefits website