Tandem Diabetes Care is hiring a Clinical Diabetes Sales Specialist for the Memphis, Tennessee territory to promote and sell their insulin pump systems and diabetes technology products. The role combines clinical expertise with sales responsibilities, requiring partnership with a Territory Manager to achieve sales goals, provide clinical education to healthcare professionals and patients, manage trainer certifications, and maintain customer relationships. This is a field-based position requiring 80% travel within the assigned territory.
Overview
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. The company manufactures and sells the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology, an advanced predictive algorithm that automates insulin delivery.
This is a field-based role based in Memphis, Tennessee, which includes Memphis Metro, Jackson, Tennessee, Jonesboro, and Arkansas.
Role Summary
Directly responsible for the clinical services and, in partnership with a Territory Manager, the promotion and sale of Tandem Diabetes products within an assigned territory. The territory sales team will work together to plan and achieve sales goals through clinical acceptance of Tandem products. Uses clinical expertise to provide clinical and sales support, and product education directly to trainers, physicians, and their staff. Provides Tandem product training and support to patients.
Responsibilities
•Develop successful strategies with assigned Territory Manager to address clinical concerns in the sales territory and ensure retention of existing relationships
•Efficiently use available tools and resources to identify sales leads and gather information required to determine if prospecting criteria have been satisfied
•Promote Tandem's unique market position and create value for health care professionals by differentiating Tandem Diabetes Care products and clinical services
•Educate prospects and customers regarding industry and healthcare trends, web-based solutions, Tandem products, services and outcomes, and population health management issues
•Complete all product training, documentation and communication with HCPs in a thorough and timely manner per company policy
•Establish and maintain excellent professional relationships with health care professionals to support the sale of Tandem Diabetes products
•Responsible for initial and ongoing recertification of contracted and non-contracted Tandem Pump Trainers in the territory
•Collaborate with Customer Technical Support Specialists and Clinical Support Specialist team to identify and address post-sale product issues and additional patient education training needs
•Keep records updated in the customer relationship management software (CRM) for all business dealings within assigned territory
•Establish and maintain a territory call cycle that minimizes administrative time and maximizes time and effort spent with sales prospects and customers
•Ensure work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements
•Report directly to the Regional Sales Manager for all sales and business process responsibilities and maintain a strong partnership with the Regional Clinical Manager for clinical responsibilities
Requirements
•RN (BSN preferred), RD, RPh, or equivalent combination of education and applicable job experience
•Advanced Diabetes Education Professional Credential: Certified Diabetes Care and Education Specialist (CDCES) or Board Certified, Advanced Diabetes Management (BC-ADM) certified or eligible
•2 years of experience coordinating and conducting patient education on the technical use of diabetes technology (experience with video remote education preferred)
•Ability to relate effectively with patients, referral sources, and health care professionals
•Demonstrated ability to effectively communicate as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software systems
•Skilled at presenting educational material in a clear, concise manner to various audiences
•Ability to work in a fast paced, ever changing market and see change as an opportunity
•1 year of related diabetes/endocrinology industry experience preferred
•Ability to travel at least 80% in assigned territory; must maintain a valid driver's license and required auto insurance
Compensation and Benefits
•Base pay: $101,000 to $123,000 annually
•Target total earning potential: $126,000 to $148,000 annually
•Incentive compensation, equity, and robust benefits package
•Medical, dental, and vision benefits available on day one
•Health savings accounts and flexible spending accounts
•11 paid holidays per year
•Minimum 20 days paid time off with accrual starting on day one
•401k plan with company match
•Employee Stock Purchase Plan
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