Overview

Snowbird is situated in the middle of the Wasatch Mountain Range and is home to awe-inspiring views, mighty terrain, and equally remarkable employees. Snowbird is a unique resort with distinct summer and winter seasons, offering full-time, part-time, and seasonal positions.

Position Details

• •Title: Sales Coordinator
• •Location: Cottonwood Corporate Center - Corporate Office
• •Status: Hourly, Full-time, Year-Round
• •Schedule: Monday through Friday, 8:30AM to 5:00PM

Summary

Under the direction of the Director of Group Sales, the Sales Coordinator is responsible for actively generating and closing business through outbound and inbound sales efforts while supporting the Group Sales team. This role owns defined sales initiatives, manages select client segments, and serves as a front-line representative of the resort, contributing directly to revenue growth, guest experience, and achievement of departmental sales goals.

Core Responsibilities

• •Engage prospective and existing clients to identify needs and recommend appropriate resort products and services
• •Qualify leads and convert inquiries into confirmed bookings
• •Meet or exceed assigned sales goals and performance benchmarks
• •Upsell and cross-sell lift tickets, activities, and resort experiences
• •Build and maintain ongoing client relationships
• •Own designated sales initiatives, promotions, or market segments
• •Process bookings, contracts, and transactions with accuracy and efficiency
• •Serve as a knowledgeable ambassador for the resort across all client touch points

What You'll Do

• •Answer phones, greet walk-ins, and manage inbound sales inquiries with a focus on conversion
• •Own the voucher creation process for all Group Sales Orders and ensure Amadeus reflects orders accurately based on consumption
• •Assist in the sales process for ticket-only groups, including sending Voucher Order invoices, Credit Card Authorizations, and troubleshooting voucher redemption queries
• •Coordinate inter-departmentally during high-demand periods for leisure groups booking rentals, lessons, or other leisure activities
• •Qualify, contract, and fulfill ticket-only group orders of 15 to 25 tickets or fewer during high demand periods
• •Actively prospect throughout the year using LinkedIn, Knowland, and targeted outreach, as well as attendance at sales conferences and industry events as needed
• •Support outbound sales initiatives and assist in executing promotions designed to drive incremental revenue
• •Interact consistently with clients, customers, and resort guests in person, by phone, and electronically
• •Coordinate client accommodations, ground transportation, spa treatments, amenities, and other on-resort experiences for site visits and hosted events
• •Prepare for and conduct site tours when required, effectively showcasing the resort and its offerings
• •Serve as a point of contact for assigned clients, ensuring a seamless and professional experience
• •Collaborate closely with Sales Managers to support larger accounts and overall departmental goals
• •Assist Sales Managers with CRM updates following sales missions, client meetings, and outreach efforts
• •Support the Director of Group Sales and Senior Business Development Manager with promotion setup, tracking, reporting, and special sales projects
• •Maintain accuracy and consistency across sales systems and internal reporting tools
• •Work across multiple sales and hospitality platforms including RTP, Delphi FDC, SMS HOST, Aspenware, SendSites, Wrike, Image Relay, and Duetto
• •Help maintain and update Group Sales content across key platforms including the resort website, Visit Salt Lake, and CVENT
• •Ensure sales materials and digital content remain current, accurate, and aligned with brand standards
• •Travel occasionally to and from the resort and to sales conferences or events as required
• •Participate in department initiatives and remain flexible to support evolving sales and client needs

What You Need

• •5 years of job-specific work experience with demonstrated competence
• •Must be at least 21 years of age
• •Valid Driver's License with clean MVR
• •Bachelor's Degree or related field experience
• •Proficiency in Microsoft Office, Outlook, Word, and Excel
• •Experience with Delphi and SMS Host preferred but not required

Skills

• •Proven ability to speak articulately with clients
• •Ability to foster relationships regardless of personality and maintain a high level of professionalism
• •Strong attention to detail and highly organized
• •Ability to work in a dynamic, fast-paced environment with minimal supervision
• •Self-starter who can set goals and priorities in a rapidly changing environment
• •Creative mindset that improves existing processes and introduces new ones

Work Schedule

• •Typical work week is Monday through Friday, 8:30AM to 5:00PM
• •Some nights and weekends as required by workload and special events
• •Position is based at Cottonwood Corporate Center with potential to work from the resort or from home with approval

Benefits

• •Ski pass for you and eligible dependents
• •Complimentary ticket benefits
• •Discounts at Snowbird eateries, retail shops, mountain school, lodging, and daycare
• •Available medical, dental, vision, and accident insurance
• •401k with company match
• •Discounts with Powdr partners