Overview

This role is listed on behalf of a partner company and is based remotely in the United States. The Product Marketing Manager will own the go-to-market strategy for workforce optimization and AI-powered contact center solutions. The position combines strategic product marketing with hands-on content creation, sales enablement, and product launches in a fast-moving SaaS environment.

Responsibilities

• •Develop and execute go-to-market strategies, positioning, and messaging for workforce optimization solutions, driving awareness, adoption, and growth across target customer segments.
• •Create sales enablement materials including buyer personas, ideal customer profiles, pitch decks, competitive intelligence, and discovery guides for workforce management and quality management audiences.
• •Develop customer-facing content such as solution briefs, demo scripts, website copy, thought leadership materials, and other assets that translate technical capabilities into clear customer benefits.
• •Lead product launches by coordinating with product, marketing, sales enablement, and other cross-functional stakeholders to align positioning, timing, messaging, and execution.
• •Act as a customer advocate by gathering insights from customers, internal stakeholders, and market research to inform product marketing strategy and identify portfolio growth opportunities.
• •Support adoption and pipeline generation through targeted campaigns, compelling narratives, and customer-focused marketing programs.
• •Monitor developments in AI, automation, and emerging contact center technologies and incorporate relevant trends into product positioning and messaging.

Requirements

• •5+ years of product marketing experience, preferably within SaaS, contact center technology, workforce optimization, or related technology solutions.
• •Strong understanding of contact center operations, including workforce management, quality management, and AI-assisted agent guidance.
• •Demonstrated ability to develop and execute product positioning, messaging, and go-to-market strategies that deliver measurable outcomes.
• •Experience creating personas, ideal customer profiles, competitive insights, sales enablement materials, and targeted marketing programs.
• •Ability to translate complex technical concepts into compelling, benefits-focused messaging for both technical and business audiences.
• •Strong knowledge of AI, automation, and emerging technologies and their applications within modern contact center environments.
• •Excellent written and verbal communication skills with strong storytelling capabilities and attention to detail.
• •Strong project management skills with the ability to manage multiple priorities and deliver high-quality work within deadlines.
• •Collaborative, customer-focused mindset with the ability to influence and work effectively across product, sales, marketing, and enablement teams.

Compensation and Benefits

• •Salary range: $97,600 to $225,700, with starting compensation determined by qualifications, experience, and location.
• •Total direct compensation may include base salary, bonus, and equity value.
• •Remote position based in the United States.
• •Benefits and programs designed to support physical, mental, emotional, and financial health.
• •Flexibility and benefits designed to support work-life balance.
• •Opportunities to contribute to the broader community.
• •Collaborative, growth-oriented environment with opportunities to develop skills and advance your career.