Customer service experienceTrade counter or retail experienceStrong communication skillsSales & quotation processingStock managementWarehouse / goods handlingOrganisational skillsElectrical products knowledgeInternal sales / outbound callingCustomer-first mindset
Job Description
Rexel UK is hiring a Trade Counter Assistant for their Bristol Aztec West Branch to provide excellent customer service, manage stock, process orders, and support sales operations. The role involves serving trade professionals and the public, handling warehouse duties, and making internal sales calls. Full-time position, Monday to Friday, 8:00-17:00, with competitive benefits including 33 days annual leave, bonus scheme, and development opportunities.
Overview
Rexel UK is seeking a motivated and enthusiastic Trade Counter Assistant to join the Rexel Bristol Aztec West Branch, working Monday to Friday, 08:00 - 17:00.
As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide, delivering smart, sustainable solutions across residential, commercial, and industrial sectors.
Benefits
•Bonus scheme
•33 days annual leave including bank holidays, increasing over time
•Birthday day off and enhanced parental leave
•Extensive learning and development opportunities from day one
•Free virtual GP service and Healthy Mind Champions
•Staff discounts, exclusive holiday offers, and free financial support and education
Responsibilities
•Provide excellent customer service on the Trade Counter to trade professionals and members of the public, both face-to-face and over the phone
•Take ownership of shop displays to highlight promotions and store offers
•Handle stock in and out, including order processing, picking and packing, store transfers, and stock control
•Make internal sales calls to a portfolio of existing and new customers, working closely with the external sales team
•Raise quotations, follow up on quotations, and process customer orders
•Assist with goods in and out, loading and unloading delivery vans, and picking and packing orders, including some heavy lifting
•Continuously enhance product knowledge by learning about new products entering the market
What We Are Looking For
•Strong communication skills with the confidence to interact effectively with customers and colleagues
•Motivation to take on new challenges and learn
•Good organisational skills with the ability to work to deadlines and manage workload
•A customer-first mindset, understanding that the customer is the most important element of branch operations
•Collaborative approach, building partnerships and working with others to achieve shared objectives
•Accountability, taking action, overcoming obstacles, and meeting commitments
About Rexel UK
At Rexel UK, we welcome people from different backgrounds, experiences, and perspectives. We believe diversity drives fresh ideas and great results. We are building a high-performance culture that creates real value for customers and communities, where individuality is celebrated and everyone feels supported to be their best.
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