Strive Pharmacy is hiring a Customer Success Manager to manage a book of business for assigned clinics and health systems. The role focuses on driving retention, customer satisfaction, and growth through relationship management, provider engagement, and cross-functional collaboration. The CSM will serve as a trusted advisor, conduct business reviews, identify expansion opportunities, and maintain accurate CRM documentation. Remote position based in PST time zone with a salary range of $65,000-$85,000 and comprehensive benefits.
Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers.
Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care.
Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like.
Location: Remote (PST time zone)
Salary: $65,000 - $85,000 USD annually
The Customer Success Manager (CSM) is responsible for managing a Book of Business while driving retention, customer satisfaction, and internal team collaboration. This role serves as a trusted advisor to clinics and providers, helping them achieve their desired business outcomes while identifying opportunities for growth and expansion. The CSM has a highly collaborative working relationship with Sales Reps who are driving new business as well as promoting growth within existing partnerships.
Culture isn't an afterthought at Strive. It's something we actively build. At our Gilbert, Arizona location, that looks like Food Truck Fridays and Casual Fridays. Company-wide, we also celebrate throughout the year with holiday potlucks and seasonal gatherings. We're committed to supporting the personal and professional growth of every employee, inside and outside the workplace.
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