5+ years Cyber/IT industryCustomer Success experiencePre-Sales / Professional Services / SalesAccount management & QBRsUpsell / cross-sellTechnical aptitudeProcess analysis & optimizationStakeholder communicationCrisis managementWillingness to travelUS work authorization
Job Description
Check Point is seeking a Customer Success professional to accelerate customer value realization of their cybersecurity products and services. The role involves managing key customer relationships, tracking adoption and deployment, identifying upsell/cross-sell opportunities, conducting QBRs, and managing strategic accounts. The position requires 5+ years of experience in cyber/IT industry with strong technical and communication skills.
Overview
At Check Point, every day we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats. Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This role sits at the forefront of AI-driven security on a global scale, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
Responsibilities
•Accelerate the customer's value realization of Check Point's products and services
•Provide top-notch customer advocacy by understanding technical and strategic requirements and liaising with Products, Engineering, and Support
•Develop and nurture relationships with key customer decision makers at executive and engineering levels
•Establish and execute clear retention goals and process milestones
•Assist and track customers with ongoing adoption, deployment, and usage of Check Point's products and services
•Identify new opportunities to upsell and cross-sell services and promote value through customer experience
•Work with implementation partners on strategic accounts and opportunities
•Lead customer-facing account management strategy and planning sessions including QBRs and cadence calls
•Maintain detailed understanding of contracts to ensure agreement fulfillment
•Manage crisis situations as they arise
Requirements
•A customer-first approach
•5+ years of relevant experience in the Cyber or IT industry in roles such as Customer Success, Pre-Sales, Professional Services, Sales, or Technical Services
•Excellent communication skills and ability to foster positive business relationships
•Strong technical skills and orientation
•Experience analyzing and optimizing existing processes in a Customer Success department
•Highly organized and able to multi-task
•Self-driven and proactive nature
•Patient and active listener
•Ability to work independently in a high-velocity environment
•Willingness to travel abroad from time to time
•Must be eligible to work in the U.S. without employer sponsorship now or in the future
What You Get in Return
•Exposure to exciting and award-winning technologies in the Cyber Security industry
•Opportunity to fulfill your potential by rolling out creative ideas and projects
•Work with and build long-lasting relationships with a team of brilliant people
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