Overview

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates through eight Regions under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply, with over 460 warehouse storefront locations throughout the U.S.

We are looking for a Customer Success Manager to join our Rexel USA team in Broken Arrow, OK.

Summary

The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring Revenue. This role uses data generated from business operations, customer support engagements, and other data sets to identify customer needs and opportunities. The Customer Success Manager works closely with customers, sales, product specialists, and services to create engagement and value propositions around Rexel's automation offerings, and leads in-person customer kick-off meetings, adoption reviews, and executive business meetings.

What You'll Do

• •Build positive working relationships between Rexel and assigned customers
• •Manage multiple ongoing customer success engagements and develop a cadence of recurring reviews with customers
• •Review progress with leadership and provide opinions on areas of opportunity
• •Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions
• •Accurately communicate a value proposition based on the data being presented
• •Communicate in-person and remotely the value delivered to customers on a periodic cadence using Business Review methodology
• •Use data and workflow information to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
• •Understand basic concepts of automation regarding product lifecycles, simple migration paths, and identifying opportunities based on a customer's install base and support usage
• •Seek new targets and opportunities from provided data
• •Run numbers to calculate return on investment or savings a customer might earn from engaging in a new product or service
• •Other duties as assigned

What You'll Need

• •3+ years of Customer Success Manager experience
• •Prior experience with Rockwell Automation products and services preferred
• •High School diploma or GED required
• •Bachelor's Degree in Business or a Technical field preferred

Knowledge, Skills and Abilities

• •Excellent interpersonal, analytical, and written/verbal communication skills
• •Self-starter able to work both independently and in team-based environments
• •Ability to build positive working relationships with people at all organizational levels
• •Demonstrates integrity and a firm commitment to company beliefs and values
• •Attention to detail and strong organizational skills
• •Delivers exceptional customer experience

Physical Demands

• •Must be able to remain in a stationary position at least 51% of the time
• •Must be able to move about inside/outside office or work location 21% to 50% of the time
• •Operates a computer and other office machinery at least 51% of the time
• •Occasional crouching or positioning to maintain equipment up to 20% of the time
• •Must be able to use senses to effectively communicate with co-workers and clients at least 51% of the time
• •Occasional lifting of up to 10 pounds
• •Frequent travel to offsite locations 21% to 50% of the time

Benefits

• •Medical, Dental, and Vision Insurance
• •Life Insurance
• •Short-Term and Long-Term Disability Insurance
• •401K with Employer Match
• •Paid vacation and sick time
• •Paid company holidays plus flexible personal days per year
• •Tuition Reimbursement
• •Health and Wellness Programs
• •Flexible Spending Accounts and HSA Accounts
• •Commuter Transit Benefits
• •Optional insurance including Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance
• •Employee Discount Programs
• •Professional Training and Development Programs
• •Career Advancement Opportunities