A well-funded AI company is hiring their first Customer Success Manager (Enterprise) to own enterprise customer success, set standards for the function, and build the foundation for the post-sales organization. This is a founding role for someone with 2-5 years of startup customer success experience who can eventually lead a growing team. The role requires relocation to San Francisco by August and full-time in-office presence.
Location: Remote (United States)
Work Model: Remote (with relocation to San Francisco by August)
Industry: AI / Sales Software
Compensation: $110K-$130K base, $120K-$145K OTE (mostly base), plus equity
Our partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live suggestions during conversations, acting like a teleprompter for sellers. The team is split between New York and Tel Aviv, and the culture is type A, outgoing, social, and resilient.
This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one.
You will need to be in San Francisco by August (you can start in New York). This is a high-energy environment for someone who has seen excellence at a strong startup and wants to build it again.
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