Overview

AECOM is seeking a Tenant Relocation Program Manager to support the Program Management Team on the AECOM/New York City Housing Authority (NYCHA) Comprehensive Modernization/Trust program. The Relocation Manager will manage day-to-day oversight of tenant relocation activities, maintain critical trackers, support compliance with relocation requirements, and ensure alignment between NYCHA, relocation vendors, design-build teams, field staff, and internal AECOM stakeholders.

This role is designed for a highly organized program coordinator, strong communicator, and problem-solver with experience in tenant relocation, housing programs, or large public-sector initiatives. This role offers a strong leadership-track opportunity for a mid-career professional.

Note: Regular workdays on Monday, Wednesday, and Friday will be at the NYCHA office located at 90 Church Street, New York, NY. Remote workdays will be Tuesday and Thursday. This position requires regular site visits and attendance at evening and weekend project meetings in all five boroughs of NYC.

Note: AECOM intends to fill this position no sooner than August 29, 2027.

Key Responsibilities

• •Establish procedures, gather data, develop legal/policy frameworks, and ensure readiness of vacant units.
• •Develop and coordinate procedures for managing relocations, including legal and policy documents such as Temporary Relocation License Agreements and resident notices including the Notice of Non-displacement.
• •Review and coordinate reviews of resident plans, guides, and notices with the COO's division, ATAD, Legal, Resident Services Department, and other stakeholders.
• •Review all resident communication materials related to relocation.
• •Forecast and manage inventory of vacant apartments, both on-site and off-site.
• •Review project scopes to understand relocation needs and effectively communicate and manage for those needs.
• •Support bi-weekly meetings with Operations to track preparation of vacant units.
• •Establish workflows defining roles and responsibilities for moving residents to temporary housing.
• •Lead line-by-line lease compliance and property management reviews before and after contract award.
• •Oversee the matching process post-award, ensuring collaboration across departments to resolve tenant issues and optimize placements.
• •Coordinate access and facilitate training for design-builder use of NYCHA's resident management system.
• •Ensure design-builder is using the resident management system as required.
• •Coordinate bi-weekly stakeholder meetings to monitor progress.
• •Collaborate with teams to resolve challenges and streamline relocation processes.

Minimum Requirements

• •Bachelor's degree (BA/BS) plus four years of relevant experience, or demonstrated equivalency of experience and/or education.

Preferred Requirements

• •Experience with NY/NJ agency programs.
• •Familiarity with environmental documentation or hazardous materials processes including lead and asbestos removal and disposal.
• •Experienced, proactive project manager.
• •Strong written and verbal communication skills as well as interpersonal skills.
• •Highly organized with the ability to coordinate across multiple teams in a fast-paced program environment.
• •Ability to handle sensitive information with discretion.
• •Ability to act independently, work collaboratively, make informed decisions, and manage one's own time.

Additional Information

• •Sponsorship for US employment authorization is not available now or in the future for this position.
• •Relocation assistance is not available for this position.
• •AECOM offers comprehensive benefits including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, flexible work options, well-being resources, employee assistance program, retirement savings plan, and employee stock purchase plan.