PTC is hiring a Senior Implementation Program Manager to lead complex customer onboarding and implementation programs for Arena PLM and QMS solutions. The role focuses on project governance, customer accountability, risk management, and implementation excellence. The candidate will manage multiple concurrent projects, drive customer accountability, establish executive communication frameworks, and coach team members in project management capabilities. Requires 8+ years of program/project implementation management experience and a Bachelor's degree.
PTC is a global software company bringing the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people across all aspects of their business.
Arena, a PTC business, provides industry-leading cloud-native Product Lifecycle Management (PLM) and Quality Management System (QMS) solutions that help companies accelerate product development while maintaining compliance and operational excellence.
Reports to: Senior Director, Solution Delivery
Location: Remote, must be located in Eastern Time zone
The Senior Implementation Program Manager is responsible for leading complex customer onboarding and implementation programs for Arena PLM and QMS. This role serves as the primary owner of implementation execution, customer accountability, project governance, risk management, executive communication, and delivery forecasting.
Working closely with Solution Architects, Customer Success Coaches, Technical Consultants, Account Managers, and customer stakeholders, the Senior Implementation Program Manager ensures projects remain on schedule, risks are proactively managed, and customers are prepared to make timely decisions throughout the onboarding journey.
This role is responsible for implementation success but is not responsible for solution design, configuration, training delivery, or technical implementation activities.
The anticipated annual salary range for this position is between $144,650 and $187,000, encompassing both base salary and on-target incentive compensation. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location.
Eligible employees have the opportunity to participate in an employee share purchase program (ESPP), equity programs, medical/dental/vision insurance, paid time off, tuition reimbursement, 401(k) with employer match, flexible spending accounts, life insurance, and disability coverage.
This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship.
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