Overview

As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector. The Business Strategy Senior Manager is responsible for ensuring overall delivery excellence and quality across Salesforce Professional Services customers. Partnering with C-level customers, Business Strategists craft innovative, industry-specific strategies that clearly define the vision, metrics, and roadmap to achieve desired business outcomes.

They work with key enterprise customers, partners, and technical delivery leaders to drive scale, speed to value, and a sustained landscape for future success. They bring deep expertise in enterprise business strategy, operating model design, and value realization — translating customer ambitions into actionable, multi-year programs.

Key Responsibilities

Strategic Advisory

• •Provide business strategy subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles.
• •Help position and sell large-enterprise consulting engagements to customers; work cross-functionally within Salesforce to define program scope, team, value narrative, and pitch.
• •Uncover future sales opportunities to drive ongoing customer value.

Strategic Discovery and Assessment

• •Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities.
• •Conduct assessments and facilitate workshops to develop future-state operating models and business visions.
• •Identify enterprise business process and operations improvements to realize efficiencies and increase impact.
• •Take ownership of the vision and value narrative established during pre-sales and carry it into delivery, translating it into an actionable Phase 0 roadmap.
• •Leverage AI tools in creation and execution of deliverables or activities.

Strategy Roadmap and Value Modeling

• •Develop multi-year, strategic roadmaps that prioritize investments and support business objectives.
• •Develop strategic use cases to project the value of strategy, case for change, and organizational implications.

Transformation and Organizational Adoption

• •Drive stakeholder alignment, engagement, and buy-in across functions.
• •Facilitate cross-functional partnerships to craft and implement new ways of working.
• •Help business and technology leaders adopt new digital operating models, governance strategies, and approaches.
• •Cultivate solution and organizational adoption, driving strategy evolution to deliver value through quicker delivery cycles.

Operational Excellence

• •Collaborate closely with program management teams to integrate business value strategies into program delivery.
• •Identify and proactively manage risk areas and commit to seeing issues through to complete resolution.

Team Leadership

• •Coach and develop other Business Strategists and project team members to a consistent, repeatable delivery standard.
• •Serve as a point of escalation and lead team members to drive results on customer engagements.
• •Positively impact customer renewals and extensions when applicable.

Business and Practice Impact

• •Support building the Business Strategy capability within the Experience Services Competency; share standard methodologies and collaborate with and advise peers.
• •Identify and lead internal strategic initiatives to grow the consulting practice.
• •Serve as an active contributor to the community's overall knowledge base and expertise.

Required Experience and Skills

• •Minimum 8 years of industry experience in customer-facing roles leading complex experience-led engagements with large-scale transformation as part of a cross-functional team.
• •Go-to-market support experience including scoping, proposal development, RFP responses, and executive presentations; comfortable pitching to C-suite executives with strong objection-handling abilities.
• •Experience in Business Strategy, Enterprise Architecture, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization.
• •Salesforce product knowledge and solution design experience relevant to Public Sector organizations.
• •Proven experience with Canadian Government customers and strong understanding of key business value drivers and success metrics typical of large-enterprise Public Sector organizations.
• •Excellent verbal and written communication skills; strong workshop design and facilitation skills.
• •Ability to analyze and synthesize information and set clear direction in ambiguous situations.
• •Consistent track record of building customer relationships and working cross-functionally.
• •Willingness to travel up to 25-30% of the time.
• •Must be a Canadian citizen.
• •Must be eligible to obtain and maintain a Canadian Government Security Clearance (Reliability or Secret level).

Preferred Qualifications

• •Prosci Change Management Certification
• •Salesforce Administrator Certification
• •Salesforce Strategy Designer Certification
• •Salesforce Agentblazer Innovator or Agentblazer Legend Credential

Location

Ottawa, Toronto, or Vancouver

Compensation

• •British Columbia: CAD 154,700 to CAD 212,800 base salary
• •Ontario: CAD 154,700 to CAD 204,700 base salary annually
• •Range represents base salary only and does not include bonus, equity, or benefits.