Cresta is hiring a founding Special Projects Lead for their AI Agent Team to drive operational excellence and scaling. The role combines business operations responsibilities (managing team OKRs, knowledge management, hiring processes) with leading cross-functional special projects at the intersection of product, go-to-market, and operations. The ideal candidate has 4-8 years of experience in high-velocity tech environments with a strong operational background and bias towards action.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia.
Cresta's forward-deployed team embeds directly with enterprise customers to drive real AI transformation — not pilots, but production deployments that change Customer Experience for F500 companies.
We're hiring our founding Special Projects Lead on our AI Agent Team. You'll play a critical role in scaling our AI Agent deployment motion and business: building the operational foundation for rapid team growth and leading special projects for our AI Agents team across process, product, and go-to-market.
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