5+ years account/stakeholder managementAgency or marketing operations backgroundFluent German and EnglishDigital marketing and content workflowsMulti-country stakeholder managementProject management tools (ASANA)Delivery and operational excellenceBachelor's degree or higherPeople management / team leadershipPharma / healthcare industry experienceAgile ways of workingPM certification (PMP, PRINCE2, Scrum)
Job Description
Sandoz is seeking a Senior Digital Engagement Manager for DACH and CEE markets to serve as a primary point of contact and strategic advisor. The role involves managing stakeholder relationships, coordinating digital content and marketing campaigns across therapeutic areas, overseeing project execution, leading a reporting team, and bridging global digital strategies with local market requirements. The position requires 5+ years of account management or marketing operations experience, fluency in German and English, and expertise in digital marketing ecosystems and stakeholder management.
Senior Digital Engagement Manager (DACH and CEE)
Location: Warsaw, Poland
Work mode: Hybrid
Contract type: Fixed-term
Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. By creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally.
Key Responsibilities
•Act as the primary point of contact for DACH and CEE markets, building trusted partnerships and ensuring a high level of stakeholder satisfaction.
•Develop and maintain strong relationships with market stakeholders and cross-functional teams, serving as a strategic advisor and engagement lead throughout project lifecycles.
•Partner with markets to support the planning, production, adaptation, and deployment of digital content and marketing campaigns across all therapeutic areas.
•Engage with countries and internal stakeholders to communicate priorities, scope, execution plans, timelines, and delivery updates.
•Ensure seamless execution and timely delivery of projects and initiatives by coordinating internal teams and managing market expectations.
•Act as a bridge between market needs and Global Digital HUB capabilities, ensuring alignment between global strategies and local market requirements.
•Coordinate cross-functional teams involved in content creation, localization, medical review, approval processes, and omnichannel campaign deployment to ensure high-quality deliverables.
•Lead stakeholder engagement activities and promote the adoption of Global Digital HUB services and ways of working.
•Oversee and support a reporting team, providing guidance, prioritization, coaching, and direction to ensure efficient execution and stakeholder satisfaction.
•Drive operational excellence across multiple initiatives, ensuring transparency and effective communication through project management and collaboration tools such as ASANA.
•Proactively identify, mitigate, and resolve risks, dependencies, and blockers to maintain project momentum and delivery timelines.
•Champion best practices in engagement management, account management, and customer service excellence.
Requirements
•Minimum 5 years of professional experience in account management, client services, stakeholder engagement, agency operations, marketing operations, or related customer-facing roles.
•Previous experience in a marketing, digital, creative, communications, or consulting agency environment is strongly preferred.
•Proven experience managing complex stakeholder relationships across multiple countries, functions, and priorities.
•Fluent German and English (written and spoken) are mandatory.
•Higher education degree.
•Exceptional organizational and coordination skills with the ability to manage multiple projects, stakeholders, and competing priorities simultaneously.
•Strong focus on delivery excellence with a proven track record of ensuring commitments are met on time and to a high-quality standard.
•Excellent stakeholder management and account leadership skills, with the ability to build credibility, trust, and long-term partnerships.
•Strong understanding of content production workflows, campaign deployment processes, and digital marketing ecosystems.
•Comfortable working with digital solutions, collaboration platforms, and performance metrics.
•Ability to navigate ambiguity, solve complex challenges, and drive initiatives independently.
•Strong communication, presentation, facilitation, and interpersonal skills.
•Experience working in international and multicultural environments.
Nice to Have
•Previous people management or team leadership experience.
•Experience within the pharmaceutical, healthcare, or other highly regulated industries.
•Knowledge of Agile ways of working and project management methodologies.