Overview

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. The Program Manager will be based in Flex PTP, reporting to the Program Director.

In this role, you will be in charge of guiding a team of cross functional experts in the delivery of customer focused products and services, and will hold up development and implementation of project, pricing, and program strategies in order to continue to deliver value to the business and its customers.

Responsibilities

• •Organize, plan and direct program schedules and budgets.
• •Track relevant metrics and drive action items based on results.
• •Provide help, knowledge and expertise with contract negotiations as required.
• •Oversee all interdepartmental activities ensuring completion of all adherences relative to product development timelines, delivery, quality and required business metrics.
• •Review program proposals or plans to resolve time frame, funding requirements, procedures for accomplishing the program, staffing requirements and allotment of available resources to various phases of the program.
• •Establish work plans and staffing for each phase of the program and arrange for recruitment or assignment of personnel.
• •Manage the coordination of product life cycle activities with P&L and customer satisfaction, and control different accounts of various complexities.
• •Serve as the key channel of communication for customers and act as escalation point in the event of customer issues.
• •Lead customer satisfaction reviews and corrective actions.
• •Maintain current and develop additional business with customers.
• •Monitor and track that project and program deliverables are met.
• •Maintain excellent customer relations with both new and existing customers.
• •Support production sites for projects, costs and other customer related matters through business expertise.

Qualifications

• •Bachelor's degree in engineering or related field, or equivalent experience.
• •Minimum of 7 years of experience in program administration, management, or related area.
• •Advanced operations, technical, and people and/or process skills as well as customer relationship skills.
• •Knowledge of multiple functional technologies, processes, industries or functions and understanding of interdependencies of such processes at the site.
• •Accountability for program wellness.
• •Expert knowledge of the function and a thorough understanding of Flex and related business.
• •Detailed expertise in very complex functional or technical areas, or broad breadth of knowledge in multiple areas.
• •Understanding of the strategic impact of the function across sites.