Overview

Join Clario, a part of Thermo Fisher Scientific, and help shape the delivery of innovative electronic Clinical Outcome Assessment (eCOA) solutions that support clinical trials around the world. As a Project Manager within the eCOA business unit, you will lead cross-functional project teams through the successful execution of complex clinical studies, ensuring high-quality delivery, exceptional customer service, and adherence to project timelines and budgets.

This India-based role supports U.S. customers and project teams and requires regular working hours aligned with the U.S. East Coast (Eastern Time Zone).

What We Offer

• •Competitive pay and incentives
• •Provident fund and medical insurance
• •Engaging employee programs and local events
• •Modern office spaces and remote work flexibility
• •Opportunities for professional growth and career development within a global organization

What You'll Be Doing

• •Lead the planning, setup, monitoring, and closeout phases of eCOA studies and programs
• •Gather customer requirements and translate study needs into actionable plans for cross-functional operational teams
• •Develop, maintain, and manage study documentation throughout the project lifecycle
• •Coordinate the distribution, tracking, reconciliation, and management of study devices and associated equipment
• •Create, review, and distribute study status reports, metrics, and project communications
• •Ensure appropriate archival of study data, documentation, and project records in accordance with company and regulatory requirements
• •Establish and manage customer expectations through proactive communication and effective stakeholder engagement
• •Monitor study timelines, milestones, deliverables, and dependencies to ensure successful project execution
• •Manage financial aspects of assigned studies, including budget reviews, revenue forecasting, scope change assessments, and invoice reconciliation activities
• •Identify project risks, develop mitigation strategies, and escalate issues appropriately to support study success
• •Facilitate collaboration between sponsors, vendors, and internal teams to drive efficient use of resources and achievement of contractual obligations
• •Lead internal and external discussions and negotiations to resolve issues and maintain strong client relationships
• •Apply structured problem-solving methodologies to address customer concerns and project challenges
• •Maintain issue tracking documentation and ensure timely follow-up and resolution of customer escalations
• •Present eCOA services and operational workflows during investigator meetings, site initiation meetings, and client presentations as required
• •Support onboarding, mentoring, and training of new project management team members
• •Contribute to departmental initiatives, process improvements, and special projects as assigned

What We Look For

• •Bachelor's degree or equivalent combination of education and relevant project management experience
• •1 to 4 years of project management experience within pharmaceutical, biotechnology, healthcare, clinical research, life sciences, or related industries
• •Understanding of the drug development process and clinical trial environment
• •Experience supporting technology-enabled clinical trials, eClinical solutions, eCOA, ePRO, eConsent, RTSM/IRT, or related platforms is preferred
• •Strong project planning, organization, prioritization, and time management skills
• •Experience coordinating multiple stakeholders, timelines, budgets, and deliverables simultaneously
• •Knowledge of project financial management concepts, including budgeting, forecasting, invoicing, and scope management
• •Strong risk management and problem-solving skills with the ability to proactively identify and address project challenges
• •Excellent verbal and written communication skills with the ability to communicate effectively in English
• •Strong interpersonal skills and the ability to build productive relationships with sponsors, sites, and cross-functional teams
• •Working knowledge of Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams
• •Detail-oriented with demonstrated responsiveness to customer inquiries and operational requests