Vice President role at Centene leading ICHRA product strategy, development, and execution. Responsibilities include developing product roadmap, translating market insights into scalable solutions, driving digital innovation, optimizing customer experiences across multiple stakeholder groups, and monitoring key business metrics. Requires 10+ years in product management, business operations, or strategy with residential PHCE service experience.
Overview
Centene is seeking a Vice President of ICHRA Strategy, Product & Experience to lead the strategy, development, and execution of product, customer experience, digital, and operational capabilities for the ICHRA business. This role is responsible for translating customer and market insights into scalable solutions, driving digital innovation, operational excellence, and business growth.
This position may be performed fully remote anywhere in the Continental United States.
Responsibilities
•Lead the end-to-end ICHRA product strategy, roadmap, and capability development across employer, broker, administrator, and member experiences.
•Translate customer, broker, employer, administrator, member, and market insights into scalable products, digital, service, and operational solutions that support growth and improve stakeholder experience.
•Partner with technology, operations, and business leaders to deliver scalable, customer-centric solutions, drive platform and process optimization, lead strategic technology investments, and ensure successful execution of key initiatives.
•Lead the design and continuous improvement of customer, broker, employer, and administrator experiences across digital and service channels, enhancing engagement, satisfaction, retention, and overall business performance.
•Monitor and optimize key business performance metrics, ensuring strategic objectives are effectively translated into operational execution and measurable outcomes.
•Execute projects and activities to ensure the business is meeting all product goals.
•Comply with all policies and standards.
Education and Experience
•Bachelor's degree in a related field required; Master's degree preferred.
•10+ years of experience in product management, business operations, customer experience, strategy, or related disciplines required.
•Experience in strategic management required.
•Residential PHCE service and replacement experience required.
Compensation and Benefits
•Pay range: $188,900 to $359,800 per year, adjusted based on skills, experience, education, and other job-related factors.
•Comprehensive benefits package including health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and flexible work arrangements.
•Total compensation may include additional forms of incentives.
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