Ampol is seeking a Group Customer Strategy leader to develop and deliver customer-focused solutions across B2C and B2B channels. The role involves defining customer experience strategy, acting as a customer advocate, identifying growth opportunities, leading cross-functional initiatives, and managing financial models. The position requires deep expertise in customer strategy, business transformation, and demonstrated leadership experience in large organizations.
Ampol is a leading energy company operating across Australia, New Zealand, Singapore and the United States. Our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative.
Ampol Retail is one of Australia's largest convenience and fuel networks, serving millions of customers each year whether they're fuelling up, grabbing coffee, or picking up dinner on the go.
The Group Customer Strategy Manager is responsible for developing and delivering customer solutions that support Ampol's broader Customer Strategy and commercial growth objectives. You will lead the customer experience agenda across B2C and B2B channels, driving innovation, identifying new product opportunities, and delivering initiatives that create meaningful value for customers and the business.
This role champions the voice of the customer across the organisation, influencing key stakeholders and ensuring customer-centric thinking is embedded across strategy, projects, processes, and technology solutions.
This is a permanent full-time position based in Melbourne, Sydney or Brisbane Ampol Corporate offices.
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