About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We help companies across every industry blaze new trails and connect with customers in a whole new way. Our vibrant Trailblazer Community plays a crucial role in our success by fostering collaboration, knowledge sharing, and continuous learning across Salesforce's growing ecosystem.

About the Role

The Trailblazer Community Team is looking for a Community Manager to own the end-to-end digital community experience for the new unified Trailblazer Community on Slack.

This role sits at the intersection of community strategy, operations, and member experience. You'll be the program-side owner of our digital community — shaping how millions of Trailblazers connect, learn, and grow in the agentic AI era. From onboarding and channel strategy to moderation, analytics, and Dreamforce activations, you'll lead the day-to-day and long-term experience of one of Salesforce's most strategic community investments.

Key Responsibilities

Workspace Experience Ownership

• •Own the end-to-end community member experience for the Trailblazer Community on Slack, from onboarding through ongoing engagement
• •Serve as the program-side lead for workspace setup, channel architecture, and community guidelines
• •Manage channel structure, descriptions, and topics in collaboration with product, engineering, and community stakeholders
• •Partner with Community Group Leaders (CGLs) on channel management permissions, enablement, and ongoing community operations
• •Partner with Salesforce, MuleSoft, and Tableau community teams to implement best practices for Slack Community operations
• •Build and scale community programs that empower community members to lead and execute independently

Onboarding and Member Journey

• •Own the community member onboarding experience — ensuring new members can quickly find value, connect with peers, and navigate the workspace
• •Collaborate with product and engineering teams to translate user research into onboarding improvements
• •Support the development and launch of in-Slack enablement resources, including canvases, workflows, and AI-powered guidance

Community Moderation and Safety

• •Lead day-to-day moderation operations for the Trailblazer Community on Slack, including spam management, escalation paths, and member support
• •Partner with Legal, Security, and product teams on workspace governance, Code of Conduct enforcement, and moderation tooling
• •Monitor community health and surface trends to program and leadership teams

Launch and Activation

• •Drive community-facing readiness for the September MVP launch — coordinating CGL enablement, stakeholder communications, and external comms
• •Support the on-site engagement experience at Tier 1 events

Analytics and Reporting

• •Track and report on key workspace KPIs: member growth, Monthly Active Users (MAU), onboarding completion, engagement rates, and CSAT
• •Partner with engineering to build out analytics and reporting infrastructure as the workspace scales toward 200K+ members
• •Monitor member sentiment and surface trending topics to program and product leads

Cross-Functional Collaboration

• •Serve as the connective tissue between the community program team and product/engineering — translating stakeholder feedback into clear requirements
• •Partner with PMM, Content, Marketing, and Creative teams on workspace-related campaigns, communications, and go-to-market activities
• •Coordinate with the Bevy integration team on user group event management and regional hub strategy

Required Skills

• •5+ years of experience in Community Manager or Community Marketing Manager roles
• •Passionate about community-building and creating digital experiences that feel human
• •Deep knowledge of Slack: workspace management, channel operations, and Slack-native tools (workflows, canvases, Slackbot)
• •Strong written and verbal communication skills: comfortable drafting member-facing copy, stakeholder updates, and internal documentation
• •Experience working with cross-functional teams to plan and execute community activities
• •Strong organizational and analytical skills
• •Ability to travel to support community events globally (up to 25% travel)
• •BA/BS degree

Nice to Have

• •Experience with AI-powered community tools or agent-based experiences (e.g., Agentforce, Slackbot)
• •Familiarity with Salesforce products and/or Trailhead
• •Experience managing community group leader or moderator programs
• •Background in change management or community migration projects