About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience and Customer Experience operations.

Role Overview

As a Senior Software Engineer – Full Stack, you will play a key role in building fast, accessible, scalable, and intuitive web applications. This is a frontend-focused full-stack role where strong expertise in modern frontend engineering is essential, complemented by solid backend development experience. You will translate complex business requirements into elegant user experiences, build reusable and high-performance UI components, and work across the stack to deliver reliable, maintainable solutions.

Responsibilities

• •Build modular, reusable, and high-performance UI components using ReactJS and/or EmberJS.
• •Design and implement responsive, accessible, and intuitive user interfaces using HTML, CSS, JavaScript, and modern frontend practices.
• •Own frontend architecture, performance optimization, rendering efficiency, and maintainability across applications.
• •Develop and integrate REST APIs and backend services using any programming languages.
• •Contribute to backend development, service integrations, databases, and other components across the technology stack.
• •Write clean, modular, scalable, and testable code with a strong focus on quality and performance.
• •Diagnose and resolve complex frontend and full-stack issues through effective debugging and troubleshooting.
• •Collaborate closely with Product, Design, Backend, SRE, and other engineering teams to deliver high-quality customer experiences.
• •Contribute to design systems, reusable UI patterns, accessibility standards, and frontend engineering best practices.
• •Participate in code reviews, technical discussions, architecture and design decisions, and Agile ceremonies.
• •Explore and adopt AI-powered tools and technologies to improve engineering productivity and development efficiency.
• •Contribute to building reliable, observable, and scalable applications with appropriate attention to availability and fault tolerance.

Requirements

• •3 to 5 years of experience building and scaling full-stack systems.
• •Expertise in HTML, CSS, JavaScript, and modern frameworks such as ReactJS and EmberJS.
• •Good backend experience with any programming languages.
• •Solid understanding of data structures, algorithms, and REST APIs.
• •Experience with RDBMS, caching strategies, distributed queues, and microservices.
• •Familiarity with CI/CD pipelines, cloud platforms such as AWS or GCP, and Agile development.
• •Strong debugging and problem-solving skills.
• •Passion for design systems, UX patterns, and performance optimization.

Skills

• •Frontend engineering: Strong proficiency in HTML, CSS, JavaScript with hands-on experience in ReactJS and EmberJS.
• •Programming fundamentals: Solid grasp of OOP, design patterns, and clean code principles.
• •Performance and UX: Focus on frontend performance, accessibility, and rendering efficiency.
• •Problem-solving: Strong debugging, analytical, and troubleshooting skills.
• •Collaboration: Effective cross-functional communication in Agile teams.