Overview

TalentReach is hiring on behalf of a client seeking an experienced Desktop Systems Specialist II to join a collaborative IT End User Services team. This is an onsite contract opportunity in Bellevue, WA supporting employees across multiple global locations while helping deliver exceptional technical support and a seamless end-user experience.

If you enjoy solving technical challenges, supporting modern workplace technologies, and improving IT operations through automation and process improvements, this role offers the opportunity to make an immediate impact.

What You'll Do

• •Provide Tier 2 technical support for hardware, software, operating systems, and workplace technologies
• •Troubleshoot and resolve support requests while maintaining accurate documentation and meeting service level expectations
• •Configure, deploy, and support Windows and macOS laptops, desktops, mobile devices, and peripherals
• •Administer user accounts, permissions, and identity management using enterprise authentication platforms
• •Support productivity and collaboration tools including Microsoft 365, Google Workspace, Slack, Zoom, and similar enterprise applications
• •Manage endpoint devices using modern device management platforms and enforce security and compliance policies
• •Utilize AI-powered support tools and automation to improve service desk efficiency and reduce repetitive work
• •Assist employees with AI-enabled workplace applications and evaluate new technologies that enhance IT operations
• •Conduct new hire onboarding, including workstation setup, account provisioning, and technology orientation
• •Manage IT hardware inventory, device deployment, asset tracking, and lifecycle management
• •Support conference room technology, audiovisual equipment, and collaboration spaces
• •Develop and maintain technical documentation, knowledge articles, and standard operating procedures
• •Participate in infrastructure upgrades, software rollouts, and continuous improvement initiatives
• •Collaborate with distributed IT teams to deliver consistent, high-quality technical support across multiple locations

Required Qualifications

• •4+ years of experience providing Tier 2 desktop or end-user support in a corporate environment
• •Strong experience supporting both Windows and macOS devices
• •Experience managing endpoints with Jamf, Microsoft Intune, or similar mobile device management platforms
• •Working knowledge of identity and access management solutions, including Active Directory, Entra ID, Okta, or comparable technologies
• •Experience using enterprise IT service management platforms such as Freshservice, ServiceNow, Jira Service Management, or similar ticketing systems
• •Experience supporting Microsoft 365, Google Workspace, Zoom, Slack, and other modern workplace technologies
• •Solid understanding of networking fundamentals, including DNS, DHCP, VPN connectivity, and TCP/IP troubleshooting
• •Experience leveraging AI-assisted support tools, automation, or knowledge management technologies
• •Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users
• •Strong organizational skills with the ability to prioritize multiple support requests in a fast-paced environment
• •Associate degree in Information Technology or a related field, or equivalent professional experience

Preferred Qualifications

• •ITIL Foundation certification or equivalent IT service management experience
• •Experience supporting enterprise SaaS environments
• •Experience with endpoint security and compliance initiatives
• •Experience contributing to IT documentation and process improvement efforts
• •Experience supporting globally distributed teams