Lead Software Engineer - Platform Services
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Our Digital Marketing Technology organization is transforming how prospects, customers, and Trailblazers engage with Salesforce online. We are building a unified digital platform that powers personalized, intelligent, and scalable experiences across Salesforce.com and the broader Trailblazer ecosystem.
About the Role
This role sits within the Platform Services team in Salesforce's Digital Marketing Technology organization. As a Lead Software Engineer, you will provide hands-on technical leadership across architecture, platform innovation, and large-scale distributed systems.
You will partner closely with engineering, product, architecture, and platform teams to design and build scalable cloud-native services that power Salesforce's global digital ecosystem. This is a highly collaborative individual contributor role focused on solving complex technical challenges while mentoring engineers and elevating engineering standards across teams.
What You'll Do
- •Lead the architecture and design of scalable, secure, and resilient platform services
- •Drive technical strategy and influence architectural decisions across multiple engineering teams
- •Partner with Product and Engineering leadership to shape technical roadmaps aligned with business goals
- •Design and deliver high-scale distributed systems and APIs supporting Salesforce's global digital experiences
- •Champion engineering excellence through best practices in system design, testing, observability, scalability, and operational maturity
- •Drive innovation in Agile development, DevOps, CI/CD, and cloud-native engineering practices
- •Evaluate and adopt modern technologies and AI-assisted engineering workflows that improve developer productivity and software quality
- •Mentor and coach engineers while fostering a culture of ownership, collaboration, and continuous improvement
- •Help evolve platform capabilities that enable dynamic and personalized customer experiences globally
Who We're Looking For
- •Strong technical leader with deep experience building and scaling distributed systems
- •Hands-on engineer passionate about solving complex platform and architecture challenges
- •Experience working within modern digital, marketing technology, or customer identity ecosystems
- •Strong collaborator who can influence technical direction across organizations
- •Engineer who effectively leverages AI-assisted development tools to improve engineering productivity and accelerate software delivery
- •Passion for building scalable, reliable, and secure customer-facing systems
Qualifications
- •8+ years of professional software development experience designing, building, scaling, and maintaining large-scale, highly performant, and resilient production services
- •Bachelor's or master's degree in computer science or related technical subject area, or equivalent combination of education and experience
- •Experience in microservices architecture, domain driven design, and RESTful and GraphQL APIs
- •Experience building high-scale microservices on AWS (preferred), GCP, or other public cloud substrates
- •Experience with AWS components like API Gateway, Lambdas, SNS, SQS, ElastiCache, AppSync, NoSQL databases like DynamoDB, graph databases (Neo4j, Neptune), and data streams (Kafka, Kinesis)
- •Experience developing back-end software using JavaScript or TypeScript and runtimes like Node.js (preferred)
- •Experience with web security including JWT lifecycle management, CORS, CSP, and XSS prevention
- •AI fluency and proven experience using AI coding assistants (Cursor, Windsurf, Codex, etc.) to accelerate the SDLC
- •Experience in test-driven development and testing frameworks like Jest and Playwright
- •Experience in service orchestration using tools like Terraform (preferred)
- •Experience with consumer/B2C identity package implementations such as Okta/Auth0 and identity protocols like OAuth 2.0 and OpenID Connect (preferred)
- •Strong verbal and written communication skills
Compensation
The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $207,800 - $285,800 annually. The range represents base salary only and does not include bonus, equity, or benefits.