Overview

TalentReach is hiring on behalf of a client seeking a Senior Community Engagement Manager to help grow and evolve its customer community and advocacy programs. This is a remote, full-time contract role based in the U.S.

The Senior Community Engagement Manager will own and grow customer advocacy programs, support customer-led events through the Bevy platform, and help build experiences that strengthen customer relationships and engagement. This individual will also lead community platform migrations, build reporting frameworks, and partner cross-functionally to ensure customer voices are incorporated into key business initiatives.

The ideal candidate is highly organized, data-driven, and passionate about creating engaging customer experiences that drive retention, expansion, and advocacy.

What You'll Do

• •Own the day-to-day management and long-term success of customer advocacy and community programs
• •Design and implement nurture strategies that keep program members engaged, recognized, and progressing through their advocacy journey
• •Partner with Community leadership to develop scalable, member-led meetup frameworks
• •Continuously improve event experiences through recognition programs, tutorials, celebrations, and best practices
• •Lead the migration of private community groups to the Bevy platform with minimal disruption to members
• •Manage platform migration activities end-to-end
• •Design and maintain customer program dashboards that highlight key metrics, milestones, and engagement trends
• •Create scalable communication strategies that showcase program value to members, leadership, and internal stakeholders
• •Monitor community trends, emerging technologies, and competitor programs
• •Translate insights into actionable recommendations for leadership and the broader Community team
• •Partner closely with Product, UX, Customer Success, and Marketing teams
• •Ensure customer feedback is incorporated into product roadmaps, go-to-market initiatives, and customer programs
• •Align advocacy initiatives with retention, pipeline growth, and customer expansion goals

What You'll Bring

Required Qualifications

• •5+ years of experience in community management, customer advocacy, or customer marketing
• •Experience working within B2B SaaS organizations
• •Proven success building and scaling advocacy or membership programs with measurable outcomes
• •Hands-on experience with community or event management platforms
• •Strong project management skills with the ability to manage multiple programs and stakeholders simultaneously
• •Experience creating dashboards and reporting that communicate program performance and impact
• •Excellent written and verbal communication skills
• •Strong cross-functional collaboration skills
• •A genuine passion for customer experience, community building, and connecting customers with products and one another
• •Comfortable operating in ambiguous environments and iterating quickly based on feedback and results

Preferred Qualifications

• •Experience using Bevy or similar community management platforms
• •Experience building customer advocacy programs at scale
• •Experience partnering with Customer Success and Marketing organizations
• •Experience working with product feedback programs and customer insights initiatives
• •Familiarity with customer lifecycle metrics related to retention, expansion, and engagement

Why Join

• •Help shape the future of a growing customer community strategy
• •Build programs that directly impact customer retention, expansion, and advocacy
• •Partner with teams across Product, Customer Success, UX, and Marketing
• •Build experiences that connect thousands of customers globally
• •Join a team that views community as a strategic growth driver
• •Work in a collaborative, customer-focused environment