Senior Community Engagement Manager
Remote (U.S.)
Contract | 40 Hours per Week
TalentReach is hiring on behalf of a client seeking a Senior Community Engagement Manager to help grow and evolve its customer community and advocacy programs.
The Senior Community Engagement Manager will own and grow customer advocacy programs, support customer-led events through the Bevy platform, and help build experiences that strengthen customer relationships and engagement. This individual will also lead community platform migrations, build reporting frameworks, and partner cross-functionally to ensure customer voices are incorporated into key business initiatives.
The ideal candidate is highly organized, data-driven, and passionate about creating engaging customer experiences that drive retention, expansion, and advocacy.
What You'll Do
- •Own the day-to-day management and long-term success of customer advocacy and community programs
- •Design and implement nurture strategies that keep program members engaged, recognized, and progressing through their advocacy journey
- •Partner with Community leadership to develop scalable, member-led meetup frameworks
- •Continuously improve event experiences through recognition programs, tutorials, celebrations, and best practices
- •Lead the migration of private community groups to the Bevy platform with minimal disruption to members
- •Manage platform migration activities end-to-end
- •Design and maintain customer program dashboards that highlight key metrics, milestones, and engagement trends
- •Create scalable communication strategies that showcase program value to members, leadership, and internal stakeholders
- •Monitor community trends, emerging technologies, and competitor programs
- •Translate insights into actionable recommendations for leadership and the broader Community team
- •Partner closely with Product, UX, Customer Success, and Marketing teams
- •Ensure customer feedback is incorporated into product roadmaps, go-to-market initiatives, and customer programs
- •Align advocacy initiatives with retention, pipeline growth, and customer expansion goals
What You'll Bring
Required Qualifications
- •5+ years of experience in community management, customer advocacy, or customer marketing
- •Experience working within B2B SaaS organizations
- •Proven success building and scaling advocacy or membership programs with measurable outcomes
- •Hands-on experience with community or event management platforms
- •Strong project management skills with the ability to manage multiple programs and stakeholders simultaneously
- •Experience creating dashboards and reporting that communicate program performance and impact
- •Excellent written and verbal communication skills
- •Strong cross-functional collaboration skills
- •A genuine passion for customer experience, community building, and connecting customers with products and one another
- •Comfortable operating in ambiguous environments and iterating quickly based on feedback and results
Preferred Qualifications
- •Experience using Bevy or similar community management platforms
- •Experience building customer advocacy programs at scale
- •Experience partnering with Customer Success and Marketing organizations
- •Experience working with product feedback programs and customer insights initiatives
- •Familiarity with customer lifecycle metrics related to retention, expansion, and engagement
Why Join
- •Help shape the future of a growing customer community strategy
- •Build programs that directly impact customer retention, expansion, and advocacy
- •Partner with teams across Product, Customer Success, UX, and Marketing
- •Build experiences that connect thousands of customers globally
- •Join a team that views community as a strategic growth driver
- •Work in a collaborative, customer-focused environment
TalentReach is committed to fostering an inclusive and equitable workplace. We welcome applicants of all identities and backgrounds and provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. We believe diversity strengthens our team and the communities we serve.